.livechat-input__note {
  display: block;
  margin-top: 0.35rem;
  font-size: 0.78rem;
  color: rgba(245, 247, 255, 0.55);
}
html,
body {
  overflow-x: hidden;
  margin: 0;
  padding: 0;
}
h1,
h2,
h3,
h4,
.display-1,
.display-2,
.display-3,
.display-4 {
  font-family: 'Space Grotesk', 'Segoe UI', system-ui, -apple-system, sans-serif;
  font-weight: 600;
  letter-spacing: -0.015em;
}


.btn,
.nav-link,
.badge,
.pingui-benefits li,
label,
.pingui-metric span,
.service-status-pill,
.summary-label {
  font-family: 'Space Grotesk', 'Segoe UI', system-ui, -apple-system, sans-serif;
  font-weight: 500;
  letter-spacing: 0;
}

.pingui-title,
.pingui-lead,
.pingui-metric strong,
.summary-chip strong,
.assistant-step strong {
  letter-spacing: -0.01em;
}
.tracking-hero {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 2rem;
  background: linear-gradient(140deg, rgba(10, 24, 60, 0.95), rgba(13, 34, 90, 0.92));
  border-radius: 28px;
  padding: clamp(2rem, 4vw, 3rem);
  border: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: 0 40px 70px rgba(5, 15, 40, 0.6);
  color: #f5f7ff;
}

.tracking-hero__content {
  flex: 1 1 320px;
}

.tracking-eyebrow {
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-size: 0.78rem;
  color: rgba(245, 247, 255, 0.6);
}

.tracking-hero__illustration img {
  width: min(260px, 40vw);
  filter: drop-shadow(0 24px 38px rgba(0, 0, 0, 0.55));
}

.tracking-card {
  background: rgba(12, 28, 68, 0.75);
  border-radius: 24px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: clamp(1.75rem, 3vw, 2.25rem);
  color: #f5f7ff;
  box-shadow: 0 30px 55px rgba(5, 15, 40, 0.55);
}

.tracking-card .form-control {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.15);
  color: #f5f7ff;
}

.tracking-card .form-control:focus {
  border-color: #31c4f3;
  box-shadow: 0 0 0 0.25rem rgba(49, 196, 243, 0.2);
}

.tracking-result {
  background: rgba(12, 28, 68, 0.75);
  border-radius: 24px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: clamp(1.75rem, 3vw, 2.25rem);
  color: #f5f7ff;
  box-shadow: 0 30px 55px rgba(5, 15, 40, 0.55);
}

.tracking-result__header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1.5rem;
  margin-bottom: 1.5rem;
}

.tracking-summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.summary-item {
  background: rgba(255, 255, 255, 0.06);
  border-radius: 18px;
  padding: 0.85rem 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.summary-label {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.tracking-description {
  background: rgba(255, 255, 255, 0.06);
  border-radius: 18px;
  padding: 1rem 1.25rem;
}

.tracking-timeline .timeline-list {
  list-style: none;
  padding: 0;
  margin: 0;
}

.tracking-timeline .timeline-list li {
  position: relative;
  padding-left: 2.5rem;
  margin-bottom: 1.5rem;
}

.tracking-timeline .timeline-point {
  position: absolute;
  left: 0.75rem;
  top: 0.35rem;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: #31c4f3;
  box-shadow: 0 0 0 4px rgba(49, 196, 243, 0.2);
}

.tracking-timeline .timeline-list li::before {
  content: "";
  position: absolute;
  left: 1.3rem;
  top: 0.35rem;
  bottom: -1.15rem;
  width: 2px;
  background: rgba(255, 255, 255, 0.18);
}

.tracking-timeline .timeline-list li:last-child::before {
  display: none;
}

.timeline-date {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.7);
}

.timeline-title {
  display: block;
  font-size: 1.05rem;
  margin-bottom: 0.25rem;
}

@media (max-width: 767.98px) {
  .tracking-hero {
    border-radius: 20px;
    padding: 1.75rem;
  }

  .tracking-hero__illustration img {
    width: min(220px, 60vw);
  }
}
.assistant-widget {
  background: linear-gradient(135deg, rgba(12, 28, 68, 0.92), rgba(35, 82, 168, 0.85));
  border-radius: 24px;
  border: 1px solid rgba(49, 196, 243, 0.22);
  padding: 2rem;
  position: relative;
  overflow: hidden;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 1.75rem;
  align-items: center;
  box-shadow: 0 28px 48px rgba(5, 15, 40, 0.45);
  min-height: 180px;
}

.assistant-widget::before {
  content: "";
  position: absolute;
  inset: -35% auto auto -15%;
  width: 320px;
  height: 320px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.3), transparent 70%);
  opacity: 0.6;
  filter: blur(8px);
}

.assistant-avatar {
  position: relative;
  z-index: 1;
  width: 140px;
  height: 140px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.35), rgba(12, 28, 68, 0.8));
  display: grid;
  place-items: center;
  box-shadow: 0 16px 32px rgba(8, 18, 45, 0.45);
}

.assistant-avatar img {
  width: 80%;
  filter: drop-shadow(0 12px 18px rgba(0, 0, 0, 0.35));
}

.assistant-avatar:focus-visible {
  outline: 2px solid rgba(255, 255, 255, 0.8);
  outline-offset: 6px;
}

.assistant-dialog {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  color: #f5f7ff;
}

.assistant-dialog h2 {
  font-size: clamp(1.45rem, 1.2rem + 0.8vw, 1.85rem);
}

.assistant-dialog h2 {
  font-size: 1.85rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  margin-bottom: 0.25rem;
}

.assistant-dialog p {
  color: rgba(245, 247, 255, 0.82);
  font-size: 1rem;
}

.assistant-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  margin-top: 0.75rem;
}

.assistant-actions .btn-primary {
  box-shadow: 0 18px 32px rgba(93, 110, 255, 0.35);
}

.assistant-actions .btn-outline-light {
  border-color: rgba(255, 255, 255, 0.6);
  color: #f5f7ff;
}

.assistant-actions .btn-outline-light:hover {
  background: rgba(255, 255, 255, 0.18);
}

.assistant-bubble {
  background: rgba(12, 28, 68, 0.75);
  border-radius: 16px;
  padding: 1rem 1.2rem;
  border: 1px solid rgba(255, 255, 255, 0.12);
  backdrop-filter: blur(8px);
  font-size: 0.92rem;
  color: rgba(245, 247, 255, 0.85);
  position: relative;
  overflow: hidden;
}

.assistant-typing-text {
  display: inline-block;
  min-height: 1.2em;
}

.assistant-cursor {
  display: inline-block;
  margin-left: 0.2rem;
  animation: blinkCursor 0.8s steps(2, start) infinite;
}

.assistant-widget[data-service-status="success"] .assistant-bubble {
  border-color: rgba(91, 231, 169, 0.45);
  box-shadow: 0 12px 28px rgba(91, 231, 169, 0.18);
}

.assistant-widget[data-service-status="warning"] .assistant-bubble {
  border-color: rgba(246, 195, 68, 0.45);
  box-shadow: 0 12px 28px rgba(246, 195, 68, 0.18);
}

.assistant-widget[data-service-status="danger"] .assistant-bubble {
  border-color: rgba(255, 120, 120, 0.45);
  box-shadow: 0 12px 32px rgba(255, 120, 120, 0.22);
}

.assistant-widget:focus-within {
  box-shadow: 0 32px 60px rgba(18, 59, 148, 0.45);
}

.assistant-widget:focus-within .assistant-bubble {
  border-color: rgba(49, 196, 243, 0.45);
}

.assistant-modal .modal-content {
  background: linear-gradient(145deg, rgba(12, 28, 68, 0.98), rgba(23, 56, 130, 0.92));
  border-radius: 24px;
  border: 1px solid rgba(49, 196, 243, 0.28);
  box-shadow: 0 32px 70px rgba(5, 15, 40, 0.55);
  color: #f5f7ff;
}

.assistant-modal .modal-body {
  max-height: 70vh;
  overflow-y: auto;
}

.assistant-modal .modal-body::-webkit-scrollbar {
  width: 8px;
}

.assistant-modal .modal-body::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.2);
  border-radius: 999px;
}

.assistant-modal .modal-body:focus {
  outline: none;
}

.assistant-modal .modal-header,
.assistant-modal .modal-footer {
  border-color: rgba(255, 255, 255, 0.12);
}

.assistant-modal .form-label {
  color: rgba(245, 247, 255, 0.82);
}

.assistant-modal .form-control,
.assistant-modal .form-select {
  background: rgba(10, 24, 60, 0.85);
  border: 1px solid rgba(255, 255, 255, 0.16);
  color: #f5f7ff;
}

.assistant-modal .form-control:focus,
.assistant-modal .form-select:focus {
  border-color: rgba(49, 196, 243, 0.45);
  box-shadow: 0 0 0 2px rgba(49, 196, 243, 0.25);
}

.assistant-modal .form-text {
  color: rgba(245, 247, 255, 0.75);
}

.assistant-stepper {
  display: flex;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 1.5rem;
}

.assistant-step {
  flex: 1 1 220px;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.8rem 1rem;
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid transparent;
  color: rgba(245, 247, 255, 0.68);
  min-width: 0;
}

.assistant-step.active {
  background: rgba(49, 196, 243, 0.18);
  border-color: rgba(49, 196, 243, 0.45);
  color: #f5f7ff;
  box-shadow: 0 16px 28px rgba(49, 196, 243, 0.25);
}

.assistant-step .step-index {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: rgba(255, 255, 255, 0.18);
  color: #f5f7ff;
  font-weight: 600;
}

.assistant-summary {
  background: rgba(12, 28, 68, 0.6);
  border-radius: 18px;
  padding: 1.2rem;
  border: 1px solid rgba(255, 255, 255, 0.12);
}

.assistant-summary ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.5rem;
  font-size: 0.95rem;
}

.assistant-summary li span {
  color: rgba(255, 255, 255, 0.85);
}

/* Citizen-facing panels */
.citizen-panels__grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1.5rem;
}

.citizen-panel {
  position: relative;
  background: rgba(12, 28, 68, 0.68);
  border-radius: 22px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1.8rem;
  color: #f5f7ff;
  box-shadow: 0 24px 48px rgba(8, 18, 45, 0.45);
  overflow: hidden;
  transition: transform 0.25s ease, box-shadow 0.3s ease;
}

.citizen-panel::before {
  content: "";
  position: absolute;
  inset: auto -30% -50% auto;
  width: 240px;
  height: 240px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.28), transparent 70%);
  opacity: 0.7;
  filter: blur(10px);
  transform: rotate(-20deg);
}

.citizen-panel:hover {
  transform: translateY(-6px);
  box-shadow: 0 32px 60px rgba(8, 18, 45, 0.55);
}

.citizen-panel--highlight::before {
  inset: -40% auto auto -40%;
}

.citizen-panel__header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  position: relative;
  z-index: 1;
}

.citizen-panel__eyebrow {
  text-transform: uppercase;
  font-size: 0.75rem;
  letter-spacing: 0.08em;
  opacity: 0.7;
}

.citizen-panel__title {
  font-size: 1.6rem;
  font-weight: 700;
  margin: 0.15rem 0 0;
  display: flex;
  align-items: center;
  gap: 0.6rem;
}

.citizen-panel__description {
  margin-top: 1rem;
  margin-bottom: 1.2rem;
  opacity: 0.8;
  position: relative;
  z-index: 1;
}

.citizen-panel__meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 0.6rem;
  flex-wrap: wrap;
  position: relative;
  z-index: 1;
}

.citizen-panel__timestamp {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.75);
}

.citizen-status-legend {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
  position: relative;
  z-index: 1;
}

.citizen-panel__icon {
  width: 48px;
  height: 48px;
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.18);
  display: grid;
  place-items: center;
  font-size: 1.5rem;
  margin-bottom: 1rem;
  position: relative;
  z-index: 1;
}

.citizen-panel__value {
  font-size: 2.4rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  position: relative;
  z-index: 1;
}

.citizen-panel__trend {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.3rem 0.75rem;
  border-radius: 999px;
  font-size: 0.82rem;
  position: relative;
  z-index: 1;
}

.citizen-panel__trend.trend-up {
  background: rgba(91, 231, 169, 0.18);
  color: #5be7a9;
}

.citizen-panel__trend.trend-down {
  background: rgba(255, 120, 120, 0.18);
  color: #ff7878;
}

.citizen-panel__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.6rem;
  position: relative;
  z-index: 1;
}

.citizen-panel--export {
  background: linear-gradient(145deg, rgba(11, 31, 82, 0.95), rgba(35, 82, 168, 0.85));
}

.status-indicator {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  box-shadow: 0 0 12px currentColor;
}

.status-indicator--success {
  color: var(--pt-success);
}

.status-indicator--warning {
  color: var(--pt-warning);
}

.status-indicator--danger {
  color: var(--pt-danger);
}

.citizen-metrics__header {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  color: #f5f7ff;
}

.citizen-metrics__subtitle {
  font-size: 0.95rem;
  opacity: 0.75;
}

.citizen-metrics__grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 1rem;
  margin-top: 1.5rem;
}

.metric-tile {
  background: rgba(12, 28, 68, 0.6);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1.3rem;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}

.metric-tile__label {
  text-transform: uppercase;
  font-size: 0.72rem;
  letter-spacing: 0.08em;
  opacity: 0.65;
}

.metric-tile__value {
  font-size: 1.8rem;
  font-weight: 700;
  color: #f5f7ff;
}

.metric-tile__hint {
  font-size: 0.85rem;
  opacity: 0.75;
}

.citizen-metrics__chips {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-top: 1.5rem;
}

.metrics-chip {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 16px;
  padding: 0.6rem 1rem;
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.85);
}

.citizen-insights__grid {
  display: grid;
  gap: 1.25rem;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
}

.citizen-insight {
  display: flex;
  gap: 1rem;
  background: rgba(12, 28, 68, 0.6);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1.5rem;
  box-shadow: 0 22px 38px rgba(8, 18, 45, 0.4);
}

.citizen-insight__icon {
  width: 52px;
  height: 52px;
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.18);
  display: grid;
  place-items: center;
  font-size: 1.6rem;
}

.citizen-insight__value {
  font-size: 2rem;
  font-weight: 700;
  color: #f5f7ff;
}

.citizen-insight__description {
  margin: 0.25rem 0 0;
  opacity: 0.75;
}

/* Pingüi full-screen stage (mobile-first) */
.pingui-wrapper {
  display: flex;
  justify-content: center;
  width: 100%;
  padding: 0 clamp(0.5rem, 4vw, 1.25rem);
  box-sizing: border-box;
}

.pingui-stage {
  position: relative;
  width: min(100%, 1100px);
  max-width: 1100px;
  margin: 0 auto;
  box-sizing: border-box;
  border-radius: 28px;
  background: linear-gradient(155deg, rgba(10, 24, 60, 0.95), rgba(20, 54, 122, 0.9));
  padding: clamp(1.75rem, 4vw, 2.75rem);
  box-shadow: 0 40px 70px rgba(5, 15, 40, 0.6);
  border: 1px solid rgba(255, 255, 255, 0.1);
  overflow: visible;
  display: block;
}

.pingui-stage::before,
.pingui-stage::after {
  content: "";
  position: absolute;
  width: 340px;
  height: 340px;
  border-radius: 45%;
  mix-blend-mode: screen;
  filter: blur(75px);
  opacity: 0.25;
  z-index: 0;
}

.pingui-stage::before {
  background: radial-gradient(circle, rgba(49, 196, 243, 0.45), transparent 65%);
  top: -160px;
  left: -140px;
}

.pingui-stage::after {
  background: radial-gradient(circle, rgba(91, 231, 169, 0.4), transparent 60%);
  bottom: -200px;
  right: -160px;
}

.pingui-scene {
  position: relative;
  width: 100%;
  margin: 0 auto;
  padding: 0;
  display: none;
  flex-direction: column;
  gap: 1.75rem;
  opacity: 0;
  transform: translate3d(0, 28px, 0);
  pointer-events: none;
  transition: opacity 0.3s ease, transform 0.35s ease;
  box-sizing: border-box;
}

.pingui-scene.is-active {
  display: flex;
  opacity: 1;
  transform: none;
  pointer-events: auto;
  z-index: 2;
}

.pingui-hero {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 1.5rem;
}

.pingui-visual {
  position: relative;
  display: flex;
  justify-content: center;
  align-items: center;
  width: 100%;
}

.pingui-visual img {
  width: clamp(180px, 55vw, 240px);
  height: auto;
  filter: drop-shadow(0 20px 38px rgba(0, 0, 0, 0.4));
  animation: floatPingui 4.8s ease-in-out infinite;
}

.pingui-dialog {
  display: flex;
  flex-direction: column;
  gap: 1.1rem;
  color: #f5f7ff;
  width: 100%;
}

.pingui-actions {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.75rem;
}

.pingui-actions .btn {
  width: 100%;
}

.pingui-benefits {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.6rem;
}

.pingui-carousel {
  position: relative;
  width: 100%;
  background: rgba(12, 28, 68, 0.6);
  border-radius: 22px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1rem;
  box-shadow: 0 22px 42px rgba(5, 15, 40, 0.45);
}

.pingui-carousel__track {
  display: grid;
  grid-template-columns: 1fr;
  gap: 1rem;
  overflow: visible;
  scroll-snap-type: none;
  padding-bottom: 0;
}

.pingui-highlight {
  flex: initial;
  min-width: 0;
  display: flex;
  gap: 0.85rem;
  align-items: flex-start;
  background: rgba(8, 18, 48, 0.55);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  padding: 1rem 1.1rem;
  scroll-snap-align: start;
  transition: transform 0.3s ease;
}

.pingui-highlight.is-active {
  transform: translateY(-4px);
}

.pingui-carousel__dots {
  display: flex;
  justify-content: center;
  gap: 0.45rem;
  margin-top: 1rem;
}

.pingui-quicklink {
  margin-top: 1rem;
  border: 0;
  padding: 0.75rem 1.25rem;
  border-radius: 999px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.55rem;
  width: 100%;
  background: linear-gradient(135deg, rgba(49, 196, 243, 0.35), rgba(124, 141, 255, 0.3));
  color: #f5f7ff;
  font-weight: 600;
  box-shadow: 0 18px 36px rgba(5, 15, 40, 0.45);
  position: relative;
  overflow: hidden;
}

.pingui-pathway {
  display: grid;
  grid-template-columns: 1fr;
  gap: 1rem;
}

.pingui-speech {
  position: absolute;
  top: -2.5rem;
  right: 1.5rem;
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.22);
  border-radius: 16px;
  padding: 0.75rem 1rem;
  box-shadow: 0 18px 36px rgba(5, 15, 40, 0.35);
  color: #f5f7ff;
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  animation: speechPop 0.6s ease both;
  z-index: 2;
}

.pingui-speech::after {
  content: "";
  position: absolute;
  bottom: -12px;
  left: 24px;
  width: 20px;
  height: 20px;
  background: inherit;
  border-bottom: inherit;
  border-right: inherit;
  transform: rotate(45deg);
}

.pingui-speech__pulse {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: #5be7a9;
  position: relative;
}

.pingui-speech__pulse::after {
  content: "";
  position: absolute;
  inset: -6px;
  border-radius: 50%;
  border: 2px solid rgba(91, 231, 169, 0.55);
  animation: pulse 1.6s ease infinite;
}

.pingui-speech p {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 600;
}

.pingui-visual img {
  width: min(320px, 90%);
  max-width: 100%;
  filter: drop-shadow(0 24px 45px rgba(0, 0, 0, 0.45));
  animation: floatPingui 4.8s ease-in-out infinite;
}

.pingui-glow {
  position: absolute;
  inset: auto;
  width: 200px;
  height: 200px;
  border-radius: 999px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.65), transparent 70%);
  filter: blur(50px);
  opacity: 0.85;
  animation: breatheGlow 6s ease-in-out infinite;
}

.pingui-dialog {
  display: flex;
  flex-direction: column;
  gap: 1.1rem;
  color: #f5f7ff;
}

.pingui-eyebrow {
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-size: 0.76rem;
  color: rgba(245, 247, 255, 0.6);
}

.pingui-title {
  font-size: clamp(2.4rem, 2.2rem + 1.5vw, 3rem);
  font-weight: 700;
  letter-spacing: -0.015em;
}

.pingui-lead {
  font-size: clamp(1.05rem, 0.95rem + 0.3vw, 1.2rem);
  line-height: 1.6;
  color: rgba(245, 247, 255, 0.8);
}

.pingui-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.85rem;
}

.pingui-footnote {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.65);
}

.pingui-carousel {
  position: relative;
  margin-top: 1.5rem;
  background: rgba(12, 28, 68, 0.55);
  border-radius: 22px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  overflow: hidden;
  padding: clamp(1rem, 2vw, 1.4rem);
  box-shadow: 0 28px 52px rgba(5, 15, 40, 0.5);
}

.pingui-carousel__track {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 1.25rem;
  width: 100%;
  transition: transform 0.55s ease;
}

.pingui-highlight {
  display: flex;
  gap: 1rem;
  align-items: flex-start;
  opacity: 0.45;
  transform: translateY(18px);
  transition: opacity 0.45s ease, transform 0.55s ease;
}

.pingui-highlight.is-active {
  opacity: 1;
  transform: none;
}

.pingui-highlight__icon {
  width: 52px;
  height: 52px;
  border-radius: 16px;
  background: rgba(49, 196, 243, 0.16);
  display: grid;
  place-items: center;
  font-size: 1.45rem;
  color: #31c4f3;
}

.pingui-highlight__body h3 {
  margin: 0;
  font-size: 1.15rem;
}

.pingui-highlight__body p {
  margin: 0.35rem 0 0;
  color: rgba(245, 247, 255, 0.7);
}

.pingui-carousel__dots {
  display: none;
  gap: 0.45rem;
  margin-top: 1.2rem;
}

.pingui-carousel__dot {
  width: 12px;
  height: 12px;
  border-radius: 999px;
  border: none;
  background: rgba(255, 255, 255, 0.28);
  position: relative;
  cursor: pointer;
  transition: background 0.2s ease, transform 0.2s ease;
}

.pingui-carousel__dot.is-active {
  background: #31c4f3;
  transform: scale(1.2);
}

.pingui-quicklink {
  margin-top: 1.25rem;
  border: 0;
  padding: 0.75rem 1.2rem;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  gap: 0.65rem;
  background: linear-gradient(135deg, rgba(49, 196, 243, 0.32), rgba(124, 141, 255, 0.28));
  color: #f5f7ff;
  font-weight: 600;
  box-shadow: 0 22px 40px rgba(5, 15, 40, 0.55);
  position: relative;
  overflow: hidden;
  transition: transform 0.25s ease;
}

.pingui-quicklink:hover {
  transform: translateY(-2px);
}

.pingui-quicklink__pulse {
  position: absolute;
  inset: -120% -30%;
  background: linear-gradient(120deg, transparent, rgba(255, 255, 255, 0.35), transparent);
  animation: shimmer 8s linear infinite;
}

.pingui-pathway {
  margin-top: clamp(1.8rem, 4vw, 3rem);
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: clamp(1rem, 2vw, 1.5rem);
  width: 100%;
}

.pingui-pathway__item {
  background: rgba(12, 28, 68, 0.58);
  border-radius: 24px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: clamp(1.2rem, 2.2vw, 1.8rem);
  display: flex;
  gap: 1.1rem;
  box-shadow: 0 28px 52px rgba(5, 15, 40, 0.48);
  opacity: 0;
  transform: translateY(24px);
  transition: opacity 0.6s ease, transform 0.65s ease;
}

.pingui-pathway__item.is-active {
  opacity: 1;
  transform: none;
}

.pathway-icon {
  width: 56px;
  height: 56px;
  border-radius: 18px;
  background: rgba(91, 231, 169, 0.18);
  color: #5be7a9;
  display: grid;
  place-items: center;
  font-size: 1.6rem;
}

.pathway-body {
  display: grid;
  gap: 0.35rem;
}

.pathway-step {
  text-transform: uppercase;
  font-size: 0.78rem;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.pathway-body p {
  margin: 0;
  color: rgba(245, 247, 255, 0.7);
}

.followup-drawer {
  position: fixed;
  inset: 0;
  background: rgba(5, 12, 28, 0.72);
  backdrop-filter: blur(8px);
  display: grid;
  place-items: center;
  padding: clamp(1.5rem, 4vw, 3rem);
  z-index: 2100;
}

.followup-drawer__panel {
  position: relative;
  width: min(640px, 100%);
  max-height: min(90vh, 720px);
  overflow-y: auto;
  background: linear-gradient(165deg, rgba(10, 24, 60, 0.95), rgba(13, 34, 90, 0.92));
  border-radius: 28px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  padding: clamp(1.8rem, 3vw, 2.6rem);
  box-shadow: 0 45px 88px rgba(5, 15, 40, 0.65);
  color: #f5f7ff;
  animation: drawerPop 0.45s ease both;
}

.followup-drawer__close {
  position: absolute;
  top: 1rem;
  right: 1rem;
}

.followup-drawer__header {
  display: grid;
  gap: 0.45rem;
  margin-bottom: 1.5rem;
}

.followup-drawer__tabs {
  display: inline-flex;
  gap: 0.75rem;
  background: rgba(255, 255, 255, 0.08);
  border-radius: 14px;
  padding: 0.35rem;
  margin-bottom: 1.5rem;
}

.followup-tab {
  border: 0;
  background: transparent;
  color: rgba(245, 247, 255, 0.7);
  font-weight: 600;
  padding: 0.5rem 1.1rem;
  border-radius: 12px;
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease;
}

.followup-tab.active {
  background: linear-gradient(135deg, rgba(49, 196, 243, 0.28), rgba(124, 141, 255, 0.24));
  color: #f5f7ff;
  box-shadow: 0 12px 24px rgba(5, 15, 40, 0.45);
}

.followup-drawer__body {
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
}

.followup-panel {
  display: block;
}

.followup-panel.d-none {
  display: none !important;
}

.followup-search-result {
  background: rgba(12, 28, 68, 0.55);
  border-radius: 16px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  padding: 1rem 1.25rem;
  margin-top: 1rem;
  display: grid;
  gap: 0.5rem;
}

.followup-search-result strong {
  font-size: 1rem;
}

.followup-search-result__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  color: rgba(245, 247, 255, 0.75);
  font-size: 0.9rem;
}

.followup-search-result__timeline {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 0.45rem;
}

.followup-search-result__timeline li {
  display: flex;
  gap: 0.65rem;
  font-size: 0.88rem;
  color: rgba(245, 247, 255, 0.72);
}

.followup-search-result__timeline i {
  color: #31c4f3;
}

.followup-drawer__panel form .form-control,
.followup-drawer__panel form .form-select {
  background-color: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.15);
  color: #f5f7ff;
}

.followup-drawer__panel form .form-select option {
  background-color: #0a1536;
  color: #f5f7ff;
}

.support-mode-modal {
  background: linear-gradient(145deg, rgba(8, 18, 48, 0.98), rgba(18, 36, 82, 0.94));
  color: #f5f7ff;
  border-radius: 24px;
  border: 1px solid rgba(49, 196, 243, 0.25);
  box-shadow: 0 40px 80px rgba(3, 9, 24, 0.65);
}

.support-mode-modal .modal-body {
  padding: 1.5rem 2rem 2rem;
}

.support-mode-card {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 20px;
  padding: 1.25rem;
  height: 100%;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.support-mode-card__icon {
  width: 48px;
  height: 48px;
  border-radius: 16px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
}

.support-mode-card h6 {
  margin: 0;
  font-size: 1.05rem;
}

.support-mode-card p {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
}

.support-mode-card__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.35rem 0.75rem;
  border-radius: 999px;
  font-size: 0.85rem;
  background: rgba(255, 255, 255, 0.1);
  color: #f5f7ff;
  min-height: 32px;
}

.support-mode-card__badge.is-available {
  background: rgba(91, 231, 169, 0.22);
  color: #aef8d6;
}

.support-mode-modal .btn.disabled,
.support-mode-modal .btn:disabled {
  opacity: 0.55;
  pointer-events: none;
}

.livechat-card {
  background: rgba(6, 17, 47, 0.95);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 26px;
  padding: 1.5rem;
  color: #f5f7ff;
  box-shadow: 0 32px 60px rgba(3, 9, 24, 0.65);
  max-width: 720px;
  margin: 0 auto;
}

.livechat-floating {
  position: fixed;
  bottom: clamp(1rem, 3vw, 2rem);
  right: clamp(1rem, 3vw, 2rem);
  z-index: 500;
  display: inline-flex;
  flex-direction: column-reverse;
  gap: 0.75rem;
  align-items: flex-end;
  width: min-content;
  max-width: 100%;
  pointer-events: none;
}

.livechat-floating.is-active {
  pointer-events: none;
}

.livechat-toggle {
  position: relative;
  width: 64px;
  height: 64px;
  border-radius: 50%;
  border: none;
  background: linear-gradient(145deg, #2cc8ff, #7c86ff);
  color: #06122e;
  display: grid;
  place-items: center;
  box-shadow: 0 18px 38px rgba(6, 17, 47, 0.45);
  cursor: pointer;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
  pointer-events: auto;
}

.livechat-toggle:hover {
  transform: translateY(-2px);
  box-shadow: 0 22px 46px rgba(6, 17, 47, 0.55);
}

.livechat-toggle__icon {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  display: grid;
  place-items: center;
  position: relative;
}

.livechat-toggle__icon::before {
  content: '';
  position: absolute;
  inset: 4px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.25);
  filter: blur(6px);
  opacity: 0.4;
}

.livechat-toggle__icon i {
  font-size: 1.4rem;
  color: #06122e;
  position: relative;
}

.livechat-toggle__badge {
  position: absolute;
  top: -6px;
  right: -6px;
  min-width: 28px;
  height: 28px;
  border-radius: 50%;
  background: #ff5578;
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.8rem;
  font-weight: 600;
  box-shadow: 0 6px 18px rgba(255, 85, 120, 0.4);
}

.livechat-card.livechat-widget {
  width: min(360px, 90vw);
  padding: 1.5rem;
  border-radius: 26px;
  backdrop-filter: blur(14px);
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: 0 40px 65px rgba(5, 15, 40, 0.7);
  pointer-events: auto;
  max-height: calc(100vh - 4rem);
  display: flex;
  flex-direction: column;
}

.livechat-card.livechat-widget.is-hidden {
  opacity: 0;
  pointer-events: none;
  transform: translateY(10px) scale(0.98);
}

.livechat-card.livechat-widget {
  opacity: 1;
  transform: translateY(0) scale(1);
  transition: opacity 0.2s ease, transform 0.2s ease;
}

.livechat-header {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  background: linear-gradient(135deg, #075e54, #0b8977);
  padding: 1rem 1.25rem;
  margin: -1.5rem -1.5rem 1rem;
  border-radius: 26px 26px 18px 18px;
}

.livechat-header__agent {
  display: flex;
  gap: 0.85rem;
  align-items: center;
}

.livechat-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.12);
  display: grid;
  place-items: center;
  overflow: hidden;
}

.livechat-header__meta {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.livechat-operator {
  font-weight: 600;
  font-size: 1.05rem;
}

.livechat-operator__subtitle {
  margin: 0;
  color: rgba(245, 247, 255, 0.7);
  font-size: 0.9rem;
}

.livechat-status-indicator {
  display: inline-flex;
  align-items: center;
  color: rgba(245, 247, 255, 0.7);
  padding: 1.25rem 0;
}

.livechat-empty {
  text-align: center;
  color: rgba(245, 247, 255, 0.7);
  padding: 1.25rem 0;
}

.livechat-empty i {
  font-size: 2rem;
  display: block;
  margin-bottom: 0.5rem;
}

.livechat-divider {
  text-align: center;
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.5);
  position: relative;
}

.livechat-divider::before,
.livechat-divider::after {
  content: '';
  position: absolute;
  top: 50%;
  width: 40%;
  height: 1px;
  background: rgba(255, 255, 255, 0.08);
}

.livechat-divider::before {
  left: 0;
}

.livechat-divider::after {
  right: 0;
}

.livechat-body {
  flex: 1;
  min-height: 0;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.livechat-thread {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  padding: 0.25rem 0 0.75rem;
}

.livechat-bubble {
  max-width: 85%;
  padding: 0.85rem 1rem;
  border-radius: 18px;
  font-size: 0.95rem;
  line-height: 1.4;
  color: #f5f7ff;
}

.livechat-bubble--citizen {
  align-self: flex-start;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-bottom-left-radius: 4px;
}

.livechat-bubble--operator {
  align-self: flex-end;
  background: linear-gradient(135deg, #128c7e, #25d366);
  border: 1px solid rgba(18, 140, 126, 0.6);
  color: #04191b;
  border-bottom-right-radius: 4px;
}

.livechat-bubble__meta {
  font-size: 0.75rem;
  opacity: 0.8;
  margin-top: 0.35rem;
}

.livechat-header p {
  margin-bottom: 1rem;
  color: rgba(245, 247, 255, 0.7);
}

.livechat-status {
  display: flex;
  gap: 1rem;
  align-items: center;
  background: rgba(255, 255, 255, 0.06);
  border-radius: 18px;
  padding: 1rem;
  margin-bottom: 1.5rem;
}

.livechat-actions {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.livechat-form .form-control {
  background: rgba(255, 255, 255, 0.1);
  border: 1px solid rgba(255, 255, 255, 0.25);
  color: #f5f7ff;
}

.livechat-form .form-control::placeholder {
  color: rgba(245, 247, 255, 0.5);
}

.livechat-form .form-control:focus {
  border-color: rgba(49, 196, 243, 0.8);
  box-shadow: 0 0 0 2px rgba(49, 196, 243, 0.3);
}

.followup-drawer__panel form .form-control::placeholder {
  color: rgba(245, 247, 255, 0.5);
}

.followup-drawer__panel form .form-check-input {
  background-color: rgba(255, 255, 255, 0.1);
  border-color: rgba(255, 255, 255, 0.2);
}

.followup-drawer__panel form .form-check-input:checked {
  background-color: #31c4f3;
  border-color: #31c4f3;
}

.followup-drawer__panel .btn-primary {
  background: linear-gradient(135deg, #31c4f3, #7c8dff);
  border: none;
  box-shadow: 0 18px 30px rgba(22, 54, 120, 0.35);
}

.followup-drawer__panel .btn-primary:disabled {
  opacity: 0.7;
  box-shadow: none;
}

.followup-drawer__panel .btn-link {
  color: rgba(245, 247, 255, 0.75);
}

.followup-drawer__panel .btn-link:hover {
  color: #f5f7ff;
}

.followup-drawer__panel .alert {
  border-radius: 18px;
  padding: 0.75rem 1rem;
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.followup-drawer__panel .alert-success {
  background: rgba(91, 231, 169, 0.18);
  color: #bbffe7;
  border-color: rgba(91, 231, 169, 0.35);
}

.followup-drawer__panel .alert-danger {
  background: rgba(246, 98, 112, 0.18);
  color: #ffd0d5;
  border-color: rgba(246, 98, 112, 0.35);
}

.followup-drawer__panel .alert-warning {
  background: rgba(246, 195, 68, 0.16);
  color: #ffe8b5;
  border-color: rgba(246, 195, 68, 0.28);
}

.followup-drawer__panel .alert-info {
  background: rgba(49, 196, 243, 0.16);
  color: #c8f1ff;
  border-color: rgba(49, 196, 243, 0.28);
}

@media (min-width: 992px) {
  .pingui-stage {
    width: 100%;
    max-width: 1180px;
    margin: 0 auto;
    border-radius: 28px;
    padding: clamp(2rem, 4vw, 3rem) clamp(1.75rem, 4vw, 2.75rem);
    overflow-y: visible;
  }
}

@media (max-width: 992px) {
  .pingui-wrapper {
    padding: 0 clamp(0.65rem, 5vw, 1.4rem);
  }

  .pingui-stage {
    padding: clamp(1.25rem, 5vw, 2.25rem) clamp(1.2rem, 6vw, 2.15rem);
    border-radius: 0;
    margin-inline: auto;
    display: block;
  }

  .pingui-stage::before,
  .pingui-stage::after {
    display: none;
  }

  .livechat-card.livechat-widget {
    width: min(100vw - 1rem, 420px);
    border-radius: 22px;
    max-height: calc(100vh - 1.5rem);
    margin-right: auto;
  }

  .livechat-floating {
    right: 0.75rem;
    bottom: 0.75rem;
    width: calc(100vw - 1.5rem);
    align-items: stretch;
  }

  .livechat-header__metrics {
    flex-wrap: wrap;
    gap: 0.5rem;
  }

  .livechat-actions {
    flex-direction: column;
  }

  .livechat-form .form-control {
    font-size: 0.95rem;
  }

  .livechat-toggle {
    width: 56px;
    height: 56px;
  }

  .pingui-carousel {
    overflow: visible;
  }
}

@media (max-width: 576px) {
  .livechat-floating {
    inset: 0;
    right: 0;
    bottom: 0;
    width: 100%;
    height: 100%;
    align-items: stretch;
    justify-content: flex-end;
    gap: 0;
  }

  .livechat-card.livechat-widget {
    width: 100%;
    max-height: 100vh;
    height: 100vh;
    border-radius: 0;
    margin: 0;
  }

  .livechat-header {
    border-radius: 0;
  }

  .livechat-toolbar,
  .livechat-actions,
  .livechat-hint {
    padding-left: 0.25rem;
    padding-right: 0.25rem;
  }

  .livechat-input {
    padding: 0.35rem 0.5rem;
  }
}

@media (max-width: 1200px) {
  .pingui-stage {
    border-radius: 22px;
    padding: clamp(1.5rem, 4vw, 2.35rem);
  }

  .pingui-hero {
    grid-template-columns: 1fr;
    gap: 1.75rem;
    text-align: center;
  }

  .pingui-speech {
    position: static;
    margin-bottom: 0.5rem;
  }

  .pingui-speech::after {
    display: none;
  }

  .pingui-dialog {
    align-items: center;
  }

  .pingui-carousel {
    padding: 1.1rem;
  }

  .pingui-quicklink {
    margin-inline: auto;
  }

  .pingui-pathway {
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  }
}

@media (max-width: 768px) {
  .pingui-wrapper {
    padding: 0 clamp(0.65rem, 6vw, 1.5rem);
  }

  .pingui-stage {
    padding: 1.1rem clamp(0.9rem, 5vw, 1.2rem);
    margin-inline: auto;
    display: block;
  }

  .pingui-stage::before,
  .pingui-stage::after {
    display: none;
  }

  .pingui-pathway {
    grid-template-columns: 1fr;
    gap: 1rem;
    margin-top: 1.5rem;
  }

  .pingui-pathway__item {
    padding: 1rem;
  }

  .pingui-carousel__track {
    min-height: 150px;
  }

  .pingui-highlight {
    align-items: center;
  }

  .pingui-highlight__body h3 {
    font-size: 1.05rem;
  }

  .pingui-highlight__body p {
    font-size: 0.95rem;
  }

  .pingui-speech {
    display: none;
  }

  .pingui-actions {
    width: 100%;
    justify-content: center;
    gap: 0.75rem;
  }

  .pingui-actions .btn {
    flex: 1 1 100%;
    width: 100%;
  }

  .pingui-quicklink {
    width: 100%;
    justify-content: center;
    margin-inline: 0;
  }

  .pingui-followup__grid {
    grid-template-columns: 1fr;
  }

  .followup-card {
    gap: 0.75rem;
  }
}

@keyframes speechPop {
  0% {
    transform: translateY(-10px);
    opacity: 0;
  }
  100% {
    transform: none;
    opacity: 1;
  }
}

@keyframes pulse {
  0% {
    opacity: 0.8;
    transform: scale(0.8);
  }
  100% {
    opacity: 0;
    transform: scale(1.6);
  }
}

.followup-drawer.d-none {
  display: none;
}

@keyframes drawerPop {
  0% {
    opacity: 0;
    transform: translate3d(0, 24px, 0) scale(0.98);
  }
  100% {
    opacity: 1;
    transform: none;
  }
}

@keyframes benefitFade {
  0% {
    opacity: 0;
    transform: translate3d(-12px, 0, 0);
  }
  100% {
    opacity: 1;
    transform: none;
  }
}

.pingui-scene--services .scene-header {
  max-width: 680px;
  margin-bottom: 2rem;
  color: #f5f7ff;
}

.scene-header h2 {
  font-size: clamp(1.9rem, 1.6rem + 1.1vw, 2.5rem);
  margin-bottom: 0.75rem;
}

.scene-header p {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
  font-size: 1rem;
}

.pingui-service-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: clamp(1rem, 2vw, 1.75rem);
  margin-bottom: 2rem;
}

.pingui-service-card {
  position: relative;
  background: rgba(12, 28, 68, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 24px;
  padding: 1.8rem 1.6rem;
  color: #f5f7ff;
  display: flex;
  flex-direction: column;
  gap: 1.15rem;
  text-align: center;
  box-shadow: 0 26px 48px rgba(5, 15, 40, 0.45);
  transition: transform 0.35s ease, box-shadow 0.35s ease, border-color 0.35s ease;
  isolation: isolate;
  min-height: 320px;
}

.pingui-service-card::before {
  content: "";
  position: absolute;
  inset: 50% auto auto 50%;
  transform: translate(-50%, -50%);
  width: 220px;
  height: 220px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.3), transparent 72%);
  filter: blur(10px);
  opacity: 0;
  transition: opacity 0.35s ease;
  z-index: -1;
}

.pingui-service-card:hover {
  transform: translateY(-6px);
  box-shadow: 0 34px 64px rgba(5, 15, 40, 0.58);
  border-color: rgba(49, 196, 243, 0.45);
}

.pingui-service-card:hover::before {
  opacity: 1;
}

.pingui-service-card h3 {
  font-size: 1.35rem;
  font-weight: 700;
}

.pingui-service-card p {
  margin: 0;
  color: rgba(245, 247, 255, 0.7);
}

.pingui-service-card .btn {
  margin-top: auto;
  font-weight: 600;
}

.pingui-service-card--add {
  background: rgba(255, 255, 255, 0.06);
  border-style: dashed;
  border-color: rgba(255, 255, 255, 0.22);
  text-align: center;
  gap: 0.75rem;
}

.pingui-service-card--add .service-comingsoon {
  display: grid;
  place-items: center;
  width: 84px;
  height: 84px;
  border-radius: 24px;
  border: 2px dashed rgba(255, 255, 255, 0.35);
  font-size: 2rem;
  color: rgba(255, 255, 255, 0.65);
  margin: 0 auto;
}

.service-avatar {
  display: flex;
  justify-content: center;
  align-items: center;
  width: 100%;
  max-width: 140px;
  margin: 0 auto;
}

.service-avatar img {
  width: 100%;
  height: auto;
  object-fit: contain;
  filter: drop-shadow(0 18px 32px rgba(5, 15, 40, 0.45));
}

.service-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 14px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  font-size: 1.2rem;
}

.pingui-dashboard {
  display: grid;
  grid-template-columns: minmax(280px, 360px) minmax(320px, 520px);
  gap: clamp(2rem, 5vw, 3.5rem);
  align-items: center;
  color: #f5f7ff;
}


.pingui-dashboard__visual {
  position: relative;
  display: flex;
  justify-content: center;
  align-items: center;
  padding: 1rem 0;
}

.pingui-dashboard__visual img {
  width: min(320px, 90%);
  max-width: 100%;
  height: auto;
  filter: drop-shadow(0 28px 48px rgba(5, 15, 40, 0.55));
  animation: floatPingui 5.4s ease-in-out infinite;
}

.pingui-orbit {
  display: none;
}

.pingui-dashboard__content {
  display: flex;
  flex-direction: column;
  gap: 1.35rem;
}

.pingui-dashboard__content h2 {
  font-size: clamp(2rem, 1.8rem + 1vw, 2.6rem);
  margin: 0;
}

.service-status-banner {
  position: relative;
  display: flex;
  align-items: center;
  gap: 1.2rem;
  padding: 1.1rem 1.35rem;
  border-radius: 22px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  background: linear-gradient(140deg, rgba(12, 28, 68, 0.92), rgba(35, 82, 168, 0.85));
  box-shadow: 0 24px 48px rgba(5, 15, 40, 0.45);
  overflow: hidden;
}

.service-status-banner::after {
  content: "";
  position: absolute;
  inset: 0;
  background: radial-gradient(circle at top right, rgba(49, 196, 243, 0.18), transparent 55%),
              radial-gradient(circle at bottom left, rgba(91, 231, 169, 0.18), transparent 60%);
  opacity: 0.9;
  mix-blend-mode: screen;
  pointer-events: none;
}

.service-status-banner__icon {
  position: relative;
  z-index: 1;
  width: 56px;
  height: 56px;
  border-radius: 18px;
  display: grid;
  place-items: center;
  font-size: 1.85rem;
  color: var(--pt-accent);
  background: rgba(49, 196, 243, 0.18);
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.12), 0 18px 32px rgba(5, 15, 40, 0.45);
}

.service-status-banner__icon i {
  color: currentColor;
  line-height: 1;
  text-shadow: 0 6px 14px rgba(5, 15, 40, 0.45);
}

.service-status-banner__content {
  position: relative;
  z-index: 1;
  display: grid;
  gap: 0.35rem;
}

.service-status-banner__eyebrow {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.22em;
  color: rgba(245, 247, 255, 0.55);
}

.service-status-banner__label {
  font-size: clamp(1.4rem, 1.1rem + 1vw, 1.85rem);
  font-weight: 600;
  color: #f5f7ff;
  letter-spacing: -0.012em;
}

.service-status-banner__detail {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
  font-size: 0.98rem;
}

.service-progress {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.75rem;
  padding: 0.85rem;
  border-radius: 18px;
  background: rgba(12, 28, 68, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.05);
}

.service-progress__step {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.65rem 0.75rem;
  border-radius: 14px;
  background: rgba(15, 36, 86, 0.6);
  border: 1px solid transparent;
  position: relative;
  overflow: hidden;
  transition: transform 0.25s ease, border-color 0.25s ease, box-shadow 0.25s ease;
  --progress-share: 0;
}

.service-progress__step::before {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(135deg, rgba(49, 196, 243, 0.28), rgba(10, 26, 70, 0.1));
  transform: scaleX(var(--progress-share));
  transform-origin: left center;
  transition: transform 0.45s ease;
  z-index: 0;
}

.service-progress__step.is-active {
  border-color: rgba(49, 196, 243, 0.65);
  box-shadow: 0 12px 24px rgba(20, 60, 140, 0.35);
  transform: translateY(-2px);
  background: linear-gradient(135deg, rgba(35, 82, 168, 0.85), rgba(18, 59, 148, 0.9));
}

.service-progress__step.is-empty {
  opacity: 0.55;
}

.service-progress__icon {
  display: grid;
  place-items: center;
  position: relative;
  width: 54px;
  height: 54px;
  border-radius: 16px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  font-size: 1.55rem;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.12), 0 18px 32px rgba(5, 15, 40, 0.35);
  transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease;
  z-index: 1;
}

.service-progress__step[data-step='review'] .service-progress__icon {
  background: rgba(246, 195, 68, 0.18);
  color: #f6c344;
}

.service-progress__step[data-step='resolved'] .service-progress__icon {
  background: rgba(91, 231, 169, 0.2);
  color: #5be7a9;
}

.service-progress__count {
  position: absolute;
  bottom: -0.4rem;
  right: -0.4rem;
  min-width: 28px;
  height: 28px;
  border-radius: 999px;
  background: rgba(245, 247, 255, 0.14);
  border: 1px solid rgba(255, 255, 255, 0.22);
  backdrop-filter: blur(4px);
  display: grid;
  place-items: center;
  font-size: 0.85rem;
  font-weight: 600;
  color: #f5f7ff;
  padding: 0 0.4rem;
  transition: transform 0.35s ease, opacity 0.35s ease;
  z-index: 1;
}

.service-progress__step.is-empty .service-progress__count {
  opacity: 0.45;
}

.service-progress__step.is-active .service-progress__icon {
  transform: translateY(-2px) scale(1.03);
  box-shadow: 0 20px 40px rgba(35, 82, 168, 0.35);
}

.service-progress__step.is-active .service-progress__count {
  background: rgba(49, 196, 243, 0.85);
  border-color: rgba(49, 196, 243, 0.95);
  transform: translateY(-2px);
}

.service-progress__info {
  display: flex;
  flex-direction: column;
  gap: 0.2rem;
  transition: transform 0.3s ease, color 0.3s ease;
  position: relative;
  z-index: 1;
}

.service-progress__label {
  color: rgba(245, 247, 255, 0.75);
  font-size: 0.85rem;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.service-progress__values {
  display: flex;
  align-items: baseline;
  gap: 0.35rem;
}

.service-progress__value {
  font-size: 1.1rem;
  color: #f5f7ff;
  line-height: 1;
}

.service-progress__percent {
  color: rgba(245, 247, 255, 0.6);
  font-size: 0.85rem;
  transition: color 0.3s ease;
}

.service-progress__step.is-active .service-progress__percent {
  color: rgba(245, 247, 255, 0.85);
}

.service-weekly {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  margin-top: 0.5rem;
  padding: 1.1rem 1.25rem;
  border-radius: 20px;
  background: linear-gradient(135deg, rgba(18, 59, 148, 0.9), rgba(12, 28, 68, 0.88));
  border: 1px solid rgba(255, 255, 255, 0.14);
  box-shadow: 0 26px 52px rgba(5, 15, 40, 0.5);
}

.service-weekly__header {
  display: flex;
  flex-direction: column;
  gap: 0.2rem;
}

.service-weekly__eyebrow {
  font-size: 0.7rem;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.55);
}

.service-weekly__title {
  font-size: 1.1rem;
  color: #f5f7ff;
  letter-spacing: -0.01em;
}

.service-weekly__body {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.75rem;
}

.weekly-metric {
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
  padding: 0.9rem 1rem;
  border-radius: 16px;
  background: rgba(12, 28, 68, 0.45);
  border: 1px solid rgba(255, 255, 255, 0.08);
  min-height: 100px;
}

.weekly-metric__label {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.weekly-metric__value {
  font-size: 1.45rem;
  letter-spacing: -0.01em;
  color: #f5f7ff;
}

.weekly-metric__meta {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.65);
}

.weekly-trend {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 0.1rem 0.45rem;
  border-radius: 999px;
  background: rgba(245, 247, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.2);
  color: rgba(245, 247, 255, 0.85);
}

.weekly-trend.is-up {
  background: rgba(91, 231, 169, 0.18);
  border-color: rgba(91, 231, 169, 0.4);
  color: #5be7a9;
}

.weekly-trend.is-down {
  background: rgba(255, 120, 120, 0.18);
  border-color: rgba(255, 120, 120, 0.4);
  color: #ff7878;
}

.service-weekly.d-none {
  display: none !important;
}

.ops-hero {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: clamp(1.25rem, 3vw, 2.5rem);
  margin-bottom: clamp(1.5rem, 3vw, 2.75rem);
  padding: clamp(1.5rem, 3vw, 2.5rem);
  border-radius: 26px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: linear-gradient(135deg, rgba(12, 28, 68, 0.95), rgba(18, 59, 148, 0.88));
  box-shadow: 0 36px 68px rgba(5, 15, 40, 0.55);
  color: #f5f7ff;
}

.ops-hero__primary {
  flex: 1 1 280px;
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

.ops-hero__eyebrow {
  font-size: 0.72rem;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.6);
}

.ops-hero__title {
  margin: 0;
  font-size: clamp(1.75rem, 1.2rem + 1.5vw, 2.4rem);
  letter-spacing: -0.015em;
}

.ops-hero__subtitle {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
  font-size: 0.98rem;
  max-width: 36ch;
}

.ops-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
  align-items: center;
  justify-content: flex-end;
}

.ops-hero__btn {
  min-width: 180px;
  border-radius: 14px;
  border-color: rgba(255, 255, 255, 0.4);
  color: #f5f7ff;
  background: rgba(245, 247, 255, 0.08);
  backdrop-filter: blur(6px);
  transition: transform 0.2s ease, border-color 0.2s ease, background 0.2s ease;
}

.ops-hero__btn:hover,
.ops-hero__btn:focus {
  border-color: rgba(255, 255, 255, 0.65);
  background: rgba(245, 247, 255, 0.15);
  transform: translateY(-1px);
}

.ops-metric-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: clamp(0.85rem, 2vw, 1.35rem);
  margin-bottom: clamp(1.75rem, 3vw, 2.8rem);
}

.ops-metric {
  position: relative;
  display: flex;
  align-items: center;
  gap: 0.85rem;
  padding: clamp(1rem, 2vw, 1.35rem);
  border-radius: 20px;
  background: rgba(10, 24, 60, 0.75);
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.05), 0 24px 48px rgba(5, 15, 40, 0.45);
  color: #f5f7ff;
  overflow: hidden;
}

.ops-metric::after {
  content: "";
  position: absolute;
  inset: -40% 30% 40% -30%;
  background: linear-gradient(130deg, rgba(49, 196, 243, 0.22), rgba(18, 59, 148, 0));
  opacity: 0.7;
  pointer-events: none;
}

.ops-metric__icon {
  position: relative;
  z-index: 1;
  display: grid;
  place-items: center;
  width: 56px;
  height: 56px;
  border-radius: 16px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  font-size: 1.6rem;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.12), 0 20px 40px rgba(5, 15, 40, 0.45);
}

.ops-metric[data-metric='revision'] .ops-metric__icon {
  background: rgba(246, 195, 68, 0.18);
  color: #f6c344;
}

.ops-metric[data-metric='resueltos'] .ops-metric__icon {
  background: rgba(91, 231, 169, 0.2);
  color: #5be7a9;
}

.ops-metric[data-metric='sla'] .ops-metric__icon {
  background: rgba(255, 120, 120, 0.18);
  color: #ff7878;
}

.ops-metric__body {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  min-width: 0;
}

.ops-metric__label {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.65);
}

.ops-metric__value {
  font-size: clamp(1.6rem, 1.2rem + 1vw, 1.9rem);
  letter-spacing: -0.01em;
  line-height: 1.1;
}

.ops-metric__meta {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.65);
}

@media (max-width: 768px) {
  .ops-hero {
    flex-direction: column;
    align-items: flex-start;
  }

  .ops-hero__actions {
    width: 100%;
    justify-content: flex-start;
  }

  .ops-hero__btn {
    flex: 1 1 220px;
  }
}

@media (max-width: 520px) {
  .ops-metric {
    padding: 0.9rem 1rem;
    gap: 0.75rem;
  }

  .ops-metric__icon {
    width: 48px;
    height: 48px;
    font-size: 1.35rem;
  }

  .ops-metric__label {
    font-size: 0.72rem;
  }

  .ops-metric__meta {
    font-size: 0.78rem;
  }
}

.kanban-board {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(290px, 1fr));
  gap: clamp(1rem, 2.2vw, 1.6rem);
  align-items: start;
  margin-bottom: clamp(2rem, 3vw, 3rem);
}

.kanban-column {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  padding: 1.1rem;
  border-radius: 22px;
  background: rgba(10, 24, 60, 0.75);
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.05), 0 26px 52px rgba(5, 15, 40, 0.45);
  min-height: 380px;
}

.kanban-column__header {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 0.6rem;
  color: #f5f7ff;
}

.kanban-column__eyebrow {
  font-size: 0.68rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.55);
}

.kanban-column__header h5 {
  margin: 0;
  font-size: 1.05rem;
  letter-spacing: -0.01em;
}

.kanban-column__meta {
  font-size: 0.8rem;
  color: rgba(245, 247, 255, 0.6);
}

.kanban-column__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 36px;
  padding: 0.2rem 0.75rem;
  border-radius: 999px;
  background: rgba(49, 196, 243, 0.16);
  border: 1px solid rgba(49, 196, 243, 0.4);
  color: #31c4f3;
  font-weight: 600;
  font-size: 0.85rem;
}

.kanban-cards {
  position: relative;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  padding: 0.2rem;
}

.kanban-card {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  padding: 0.95rem 1.05rem;
  border-radius: 18px;
  background: linear-gradient(145deg, rgba(12, 28, 68, 0.92), rgba(24, 68, 148, 0.88));
  border: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: 0 18px 36px rgba(5, 15, 40, 0.45);
  color: #f5f7ff;
  cursor: grab;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.kanban-card:active {
  cursor: grabbing;
}

.kanban-card__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
}

.kanban-card__ticket {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: rgba(245, 247, 255, 0.6);
}

.kanban-card__citizen {
  display: block;
  margin-top: 0.3rem;
  font-size: 1rem;
  font-weight: 600;
}

.kanban-card__pending {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.7);
}

.kanban-card__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.75);
}

.kanban-card__meta span {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.35rem 0.55rem;
  border-radius: 999px;
  border: 1px solid rgba(255, 255, 255, 0.14);
}


.kanban-card__badge {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  margin-top: 0.75rem;
  padding: 0.45rem 0.85rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  box-shadow: none;
}

.kanban-card__badge i {
  font-size: 0.95rem;
}

.kanban-card__badges {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.85rem;
}

.kanban-card__badge--confirmed {
  background: linear-gradient(135deg, #16f7b4 0%, #06d77a 48%, #02c26a 100%);
  color: #1f2933 !important;
  box-shadow: 0 14px 30px rgba(6, 215, 122, 0.35), inset 0 0 0 1px rgba(6, 215, 122, 0.4);
}

.kanban-card__alerts {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  font-size: 0.82rem;
  color: #ffb3b3;
}

.kanban-card__alerts .sla-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  background: rgba(255, 120, 120, 0.18);
  border: 1px solid rgba(255, 120, 120, 0.4);
  color: #ff7878;
  font-weight: 600;
}

.kanban-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 16px;
  border: 1px dashed rgba(255, 255, 255, 0.2);
  color: rgba(245, 247, 255, 0.55);
  min-height: 140px;
  text-align: center;
  font-size: 0.9rem;
  padding: 1.5rem;
  background: rgba(12, 28, 68, 0.45);
}

.kanban-empty i {
  display: block;
  font-size: 1.35rem;
  margin-bottom: 0.4rem;
}

.kanban-column.shadow {
  box-shadow: inset 0 0 0 1px rgba(49, 196, 243, 0.4), 0 26px 52px rgba(5, 15, 40, 0.6);
}

.kanban-card.sla-alert {
  border-color: rgba(255, 120, 120, 0.4);
  box-shadow: 0 22px 44px rgba(255, 120, 120, 0.25);
}

.kanban-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 22px 44px rgba(5, 15, 40, 0.55);
}

@media (max-width: 768px) {
  .kanban-board {
    grid-template-columns: 1fr;
  }

  .kanban-load-more {
    width: 100%;
  }
}

.admin-hero {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: clamp(1.25rem, 3vw, 2.5rem);
  margin-bottom: clamp(1.5rem, 3vw, 2.75rem);
  padding: clamp(1.8rem, 3vw, 2.8rem);
  border-radius: 26px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: linear-gradient(135deg, rgba(14, 32, 74, 0.95), rgba(20, 62, 156, 0.88));
  box-shadow: 0 36px 68px rgba(5, 15, 40, 0.55);
  color: #f5f7ff;
}

.admin-hero__primary {
  flex: 1 1 320px;
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

.admin-hero__eyebrow {
  font-size: 0.72rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.6);
}

.admin-hero__title {
  margin: 0;
  font-size: clamp(1.85rem, 1.3rem + 1.5vw, 2.5rem);
  letter-spacing: -0.015em;
}

.admin-hero__subtitle {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
  font-size: 1rem;
  max-width: 40ch;
}

.admin-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: center;
  justify-content: flex-end;
}

.admin-hero__btn {
  min-width: 190px;
  border-radius: 14px;
  border-color: rgba(255, 255, 255, 0.35);
  color: #f5f7ff;
  background: rgba(245, 247, 255, 0.08);
  backdrop-filter: blur(6px);
  transition: transform 0.2s ease, border-color 0.2s ease, background 0.2s ease;
}

.admin-hero__btn:hover,
.admin-hero__btn:focus {
  border-color: rgba(255, 255, 255, 0.6);
  background: rgba(245, 247, 255, 0.16);
  transform: translateY(-1px);
}

.admin-tabs {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  margin-bottom: clamp(1.5rem, 2.5vw, 2.2rem);
  padding: 0.4rem;
  border-radius: 999px;
  background: rgba(12, 28, 68, 0.45);
  border: 1px solid rgba(255, 255, 255, 0.12);
}

.admin-tab {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.55rem 1.2rem;
  border-radius: 999px;
  border: none;
  background: transparent;
  color: rgba(245, 247, 255, 0.7);
  font-weight: 500;
  transition: background 0.2s ease, color 0.2s ease;
}

.admin-tab i {
  font-size: 1.1rem;
}

.admin-tab:hover,
.admin-tab:focus {
  color: #f5f7ff;
}

.admin-tab--active {
  background: rgba(49, 196, 243, 0.18);
  color: #f5f7ff;
  box-shadow: inset 0 0 0 1px rgba(49, 196, 243, 0.3);
}

.admin-panel {
  display: none;
  flex-direction: column;
  gap: 1.25rem;
}

.admin-panel--active {
  display: flex;
}

.admin-panel__header {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
}

.admin-panel__header h2 {
  margin: 0;
  font-size: 1.4rem;
  letter-spacing: -0.01em;
}

.admin-panel__header p {
  margin: 0.3rem 0 0;
  color: rgba(245, 247, 255, 0.65);
}

.admin-panel__filters {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  min-width: 200px;
}

.admin-table-wrapper {
  border-radius: 24px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(10, 24, 60, 0.7);
  box-shadow: 0 28px 56px rgba(5, 15, 40, 0.5);
  overflow: hidden;
}

.admin-table {
  margin: 0;
  color: #f5f7ff;
}

.admin-table thead {
  background: rgba(12, 28, 68, 0.6);
}

.admin-table th {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08) !important;
}

.admin-table tbody tr td {
  vertical-align: middle;
  border-color: rgba(255, 255, 255, 0.06);
}

.admin-status-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.2rem 0.6rem;
  border-radius: 999px;
  font-size: 0.82rem;
}

.admin-status-chip.is-active {
  background: rgba(91, 231, 169, 0.18);
  color: #5be7a9;
  border: 1px solid rgba(91, 231, 169, 0.35);
}

.admin-status-chip.is-inactive {
  background: rgba(255, 120, 120, 0.18);
  color: #ff7878;
  border: 1px solid rgba(255, 120, 120, 0.35);
}

.admin-table__actions {
  display: inline-flex;
  gap: 0.35rem;
}

.admin-table__actions button {
  border-radius: 50px;
  padding: 0.35rem 0.75rem;
}

.admin-modal {
  background: rgba(10, 24, 60, 0.92);
  color: #f5f7ff;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 24px;
  box-shadow: 0 30px 60px rgba(5, 15, 40, 0.6);
}

.admin-modal .modal-header,
.admin-modal .modal-footer {
  border-color: rgba(255, 255, 255, 0.08);
}

.admin-form .form-label {
  color: rgba(245, 247, 255, 0.8);
}

.admin-form .form-control,
.admin-form .form-select {
  background: rgba(12, 28, 68, 0.4);
  border-color: rgba(255, 255, 255, 0.16);
  color: #f5f7ff;
}

.admin-form .form-control:focus,
.admin-form .form-select:focus {
  border-color: rgba(49, 196, 243, 0.45);
  box-shadow: 0 0 0 0.25rem rgba(49, 196, 243, 0.25);
}

.admin-form .invalid-feedback {
  display: block;
  visibility: hidden;
}

.admin-form .is-invalid + .invalid-feedback,
.admin-form .form-control.is-invalid ~ .invalid-feedback,
.admin-form .form-select.is-invalid ~ .invalid-feedback {
  visibility: visible;
}

.admin-alert-inline {
  display: none;
}

.admin-alert-inline.is-visible {
  display: block;
}

@media (max-width: 768px) {
  .admin-hero {
    flex-direction: column;
    align-items: flex-start;
  }

  .admin-hero__actions {
    width: 100%;
    justify-content: flex-start;
  }

  .admin-hero__btn {
    flex: 1 1 220px;
  }

  .admin-panel__header {
    align-items: stretch;
  }

  .admin-panel__filters {
    width: 100%;
    flex-direction: column;
  }

  .admin-tabs {
    width: 100%;
    justify-content: space-between;
  }

  .admin-tab {
    flex: 1;
    justify-content: center;
  }
}

.sla-alerts-panel {
  margin-bottom: clamp(2rem, 3vw, 3rem);
  padding: clamp(1.2rem, 2vw, 1.8rem);
  border-radius: 24px;
  background: linear-gradient(140deg, rgba(24, 68, 148, 0.32), rgba(12, 28, 68, 0.78));
  border: 1px solid rgba(255, 255, 255, 0.14);
  box-shadow: 0 28px 56px rgba(5, 15, 40, 0.5);
  color: #f5f7ff;
}

.sla-alerts-panel[hidden] {
  display: none !important;
}

.sla-alerts-panel__header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  justify-content: space-between;
  flex-wrap: wrap;
  margin-bottom: 1rem;
}

.sla-alerts-panel__header h6 {
  margin: 0;
  font-size: 1.05rem;
}

.sla-alerts-panel__header p {
  margin: 0;
  color: rgba(245, 247, 255, 0.68);
  font-size: 0.88rem;
}

.sla-alerts-panel__eyebrow {
  font-size: 0.68rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.55);
}

.sla-alerts-panel__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 38px;
  padding: 0.25rem 0.85rem;
  border-radius: 999px;
  background: rgba(255, 120, 120, 0.22);
  border: 1px solid rgba(255, 120, 120, 0.42);
  color: #ff7878;
  font-weight: 600;
}

.sla-alerts-panel__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.75rem;
}

.sla-alerts-panel__list li {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.85rem 1rem;
  border-radius: 16px;
  background: rgba(12, 28, 68, 0.5);
  border: 1px solid rgba(255, 255, 255, 0.12);
  font-size: 0.9rem;
}

.sla-alerts-panel__list li strong {
  font-size: 1rem;
  letter-spacing: 0.02em;
}

.operator-offcanvas {
  color: #f5f7ff;
}

.operator-offcanvas .offcanvas-content,
.operator-offcanvas .offcanvas-header,
.operator-offcanvas .offcanvas-footer,
.operator-offcanvas .offcanvas-body {
  background: linear-gradient(160deg, rgba(12, 28, 68, 0.95), rgba(18, 59, 148, 0.9));
}

.operator-offcanvas__header {
  border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.operator-offcanvas__headline {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.operator-offcanvas__eyebrow {
  font-size: 0.68rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.55);
}

.operator-offcanvas__ticket {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.65);
  letter-spacing: 0.08em;
}

.operator-offcanvas__body {
  display: flex;
  flex-direction: column;
  gap: 1.5rem;
}

.operator-offcanvas__summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
  padding: 1rem 1.1rem;
  border-radius: 18px;
  background: rgba(12, 28, 68, 0.55);
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.operator-offcanvas__label {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.operator-offcanvas__value {
  font-size: 1rem;
  letter-spacing: -0.01em;
}

.operator-offcanvas__section {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  padding: 1.1rem 1.2rem;
  border-radius: 20px;
  background: rgba(10, 24, 60, 0.6);
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.operator-offcanvas__section-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.6rem;
}

.operator-offcanvas__section-eyebrow {
  font-size: 0.7rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.55);
}

.operator-offcanvas__form {
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

.operator-offcanvas__action {
  align-self: flex-start;
  border-radius: 14px;
  border-color: rgba(255, 255, 255, 0.35);
  background: rgba(245, 247, 255, 0.08);
  color: #f5f7ff;
}

.operator-offcanvas__action:hover,
.operator-offcanvas__action:focus {
  border-color: rgba(255, 255, 255, 0.6);
  background: rgba(245, 247, 255, 0.18);
}

.operator-timeline {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  max-height: 220px;
  overflow-y: auto;
  padding-right: 0.3rem;
}

.operator-timeline .timeline-item {
  border-left: 2px solid rgba(49, 196, 243, 0.25);
  padding-left: 1rem;
  margin-left: 0.4rem;
}

.operator-timeline .timestamp {
  font-size: 0.78rem;
  color: rgba(245, 247, 255, 0.55);
}

.operator-timeline .message {
  font-size: 0.92rem;
  margin: 0.2rem 0;
}

.operator-timeline .actor {
  font-size: 0.78rem;
  color: rgba(245, 247, 255, 0.6);
}

.operator-offcanvas__textarea {
  background: rgba(12, 28, 68, 0.4);
  color: #f5f7ff;
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.18);
}

.operator-offcanvas__textarea:focus {
  border-color: rgba(49, 196, 243, 0.4);
  box-shadow: 0 0 0 0.25rem rgba(49, 196, 243, 0.2);
}

.operator-offcanvas__primary {
  align-self: flex-start;
  border-radius: 14px;
  padding-inline: 1.25rem;
  box-shadow: 0 18px 36px rgba(49, 196, 243, 0.35);
}

.operator-offcanvas__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 1rem 1.2rem;
  border-top: 1px solid rgba(255, 255, 255, 0.1);
}

.operator-status-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  border-radius: 999px;
  padding: 0.35rem 0.85rem;
  background: rgba(245, 247, 255, 0.15);
  border: 1px solid rgba(245, 247, 255, 0.3);
  font-size: 0.85rem;
}

.operator-status-group .btn {
  border-radius: 999px;
  border-color: rgba(255, 255, 255, 0.35);
  color: #f5f7ff;
}

.operator-status-group .btn:hover,
.operator-status-group .btn:focus {
  border-color: rgba(255, 255, 255, 0.6);
}

.operator-timeline {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  max-height: 220px;
  overflow-y: auto;
  padding-right: 0.3rem;
}

@media (max-width: 768px) {
  .operator-status-group {
    display: flex;
    gap: 0.5rem;
    flex-wrap: wrap;
  }

  .operator-status-group .btn {
    flex: 1 1 auto;
    min-width: 140px;
  }

  .operator-timeline {
    max-height: none;
    overflow: visible;
    padding-right: 0;
  }
}

.service-status-banner--success {
  border-color: rgba(91, 231, 169, 0.5);
  box-shadow: 0 28px 56px rgba(91, 231, 169, 0.28);
}

.service-status-banner--success .service-status-banner__icon {
  background: rgba(91, 231, 169, 0.2);
  color: #5be7a9;
}

.service-status-banner--warning {
  border-color: rgba(246, 195, 68, 0.45);
  box-shadow: 0 28px 56px rgba(246, 195, 68, 0.25);
}

.service-status-banner--warning .service-status-banner__icon {
  background: rgba(246, 195, 68, 0.22);
  color: #f6c344;
}

.service-status-banner--danger {
  border-color: rgba(255, 120, 120, 0.45);
  box-shadow: 0 28px 56px rgba(255, 120, 120, 0.28);
}

.service-status-banner--danger .service-status-banner__icon {
  background: rgba(255, 120, 120, 0.22);
  color: #ff7878;
}

.pingui-metric-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 1rem;
}

.pingui-metric {
  background: rgba(12, 28, 68, 0.6);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1rem 1.1rem;
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  min-width: 0;
  max-width: 100%;
}

.pingui-metric span {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.pingui-metric strong {
  font-size: 1.65rem;
}

.pingui-dashboard__meta {
  display: flex;
  align-items: center;
  gap: 1.2rem;
  flex-wrap: wrap;
  font-size: 0.92rem;
  color: rgba(245, 247, 255, 0.72);
}

.pingui-dashboard__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.85rem;
}

.pingui-scene--stats {
  color: #f5f7ff;
  gap: clamp(1.5rem, 2vw, 2.5rem);
}

.pingui-stats__header {
  text-align: center;
  max-width: 720px;
  margin: 0 auto;
}

/* External operators panel */
.ops-wrapper {
  padding-block: clamp(1.5rem, 5vw, 3rem);
}

.ops-hero {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: clamp(1.2rem, 4vw, 2.8rem);
  background: linear-gradient(135deg, rgba(13, 37, 92, 0.78), rgba(35, 86, 156, 0.58));
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 28px;
  padding: clamp(1.5rem, 4vw, 2.75rem);
  box-shadow: 0 26px 60px rgba(9, 22, 55, 0.45);
  color: #f5f7ff;
  margin-bottom: clamp(1.6rem, 4vw, 2.8rem);
}

.ops-hero__primary {
  display: flex;
  flex-direction: column;
  gap: 0.9rem;
  max-width: 720px;
}

.ops-hero__eyebrow {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: rgba(245, 247, 255, 0.68);
}

.ops-hero__title {
  font-size: clamp(2rem, 4vw, 2.8rem);
  font-weight: 700;
  margin: 0;
}

.ops-hero__subtitle {
  margin: 0;
  font-size: 1.05rem;
  color: rgba(245, 247, 255, 0.78);
}

.ops-hero__meta {
  display: flex;
  gap: 1.1rem;
  flex-wrap: wrap;
  font-size: 0.95rem;
  color: rgba(245, 247, 255, 0.8);
}

.ops-hero__meta span {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  background: rgba(255, 255, 255, 0.08);
  border-radius: 999px;
  padding: 0.35rem 0.9rem;
  border: 1px solid rgba(255, 255, 255, 0.12);
}

.ops-hero__actions {
  display: flex;
  align-items: center;
}

.ops-hero__btn {
  border-radius: 18px;
  padding-inline: 1.5rem;
  border-color: rgba(255, 255, 255, 0.35);
  color: #f5f7ff;
}

.ops-hero__btn:hover,
.ops-hero__btn:focus {
  border-color: rgba(255, 255, 255, 0.6);
  background: rgba(255, 255, 255, 0.12);
}

.external-claims__list {
  display: grid;
  gap: clamp(1.2rem, 3vw, 1.8rem);
  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
}

.external-claims__empty {
  display: grid;
  place-items: center;
  text-align: center;
  padding: clamp(2rem, 6vw, 3rem);
  background: rgba(10, 24, 60, 0.55);
  border-radius: 24px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: rgba(245, 247, 255, 0.82);
  gap: 1rem;
}

.external-claims__empty i {
  font-size: 3rem;
  color: rgba(49, 196, 243, 0.9);
}

.external-claim-card {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 1.1rem;
  background: rgba(12, 28, 68, 0.65);
  border-radius: 26px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: clamp(1.3rem, 3vw, 1.8rem);
  color: #f5f7ff;
  box-shadow: 0 22px 48px rgba(8, 18, 45, 0.45);
  transition: transform 0.22s ease, box-shadow 0.25s ease;
}

.external-claim-card:hover {
  transform: translateY(-4px);
  box-shadow: 0 28px 64px rgba(8, 18, 45, 0.55);
}

.external-claim-card__header {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-start;
}

.external-claim-card__ticket {
  font-size: 0.85rem;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.6);
}

.external-claim-card__header h2 {
  font-size: 1.35rem;
  margin: 0.3rem 0 0;
}

.external-claim-card__status {
  padding: 0.35rem 0.85rem;
  border-radius: 999px;
  font-size: 0.85rem;
  background: rgba(49, 196, 243, 0.22);
  border: 1px solid rgba(49, 196, 243, 0.4);
}

.external-claim-card__status--resuelto_tecnico {
  background: rgba(91, 231, 169, 0.22);
  border-color: rgba(91, 231, 169, 0.42);
}

.external-claim-card__meta,
.external-claim-card__body,
.external-claim-card__profile,
.external-claim-card__actions {
  background: rgba(9, 22, 55, 0.55);
  border-radius: 20px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  padding: 1rem 1.2rem;
}

.external-claim-card__meta {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.6rem;
  font-size: 0.95rem;
}

.external-claim-card__meta i {
  color: rgba(49, 196, 243, 0.85);
  margin-right: 0.4rem;
}

.external-claim-card__body h3,
.external-claim-card__profile h3 {
  font-size: 1rem;
  margin: 0 0 0.6rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.68);
}

.external-claim-card__body p {
  margin: 0;
  font-size: 0.98rem;
  line-height: 1.5;
  color: rgba(245, 247, 255, 0.82);
}

.external-claim-card__profile dl {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 0.75rem;
  margin: 0;
}

.external-claim-card__profile dt {
  font-size: 0.75rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.6);
}

.external-claim-card__profile dd {
  margin: 0.2rem 0 0;
  font-size: 0.95rem;
}

.external-claim-card__profile-note {
  margin: 0.8rem 0 0;
  font-size: 0.95rem;
  color: rgba(245, 247, 255, 0.75);
}

.external-claim-card__actions {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.external-claim-card__buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
}

.external-claim-card__buttons .btn {
  border-radius: 16px;
  padding-inline: 1.1rem;
}

.external-claim-card__feedback {
  font-size: 0.9rem;
  margin: 0;
}

@media (max-width: 768px) {
  .ops-hero {
    flex-direction: column;
    align-items: stretch;
  }

  .ops-hero__actions {
    justify-content: flex-start;
  }

  .external-claim-card__meta {
    grid-template-columns: 1fr;
  }

  .external-claim-card__buttons {
    flex-direction: column;
  }
}

.pingui-stats__header p {
  margin-top: 0.75rem;
  color: rgba(245, 247, 255, 0.75);
  font-size: 1rem;
}

.pingui-stats-summary {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.stats-summary-primary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 0.75rem;
}

.summary-chip {
  background: rgba(12, 28, 68, 0.55);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1rem 1.25rem;
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
  align-items: flex-start;
}

.summary-chip span {
  font-size: 0.75rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: rgba(245, 247, 255, 0.65);
}

.summary-chip strong {
  font-size: 1.5rem;
}

.stats-summary-secondary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.85rem;
}

.secondary-item {
  background: rgba(12, 28, 68, 0.4);
  border-radius: 16px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  padding: 0.85rem 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
}

.secondary-label {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.6);
}

.secondary-value {
  font-size: 1.35rem;
  font-weight: 600;
}

.operator-offcanvas__value {
  display: block;
  font-size: 1.15rem;
  font-weight: 600;
}

.operator-offcanvas__summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
}

.secondary-item small {
  color: rgba(245, 247, 255, 0.55);
}

.pingui-stat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: clamp(1.25rem, 2vw, 2rem);
}

.pingui-stat-card {
  background: rgba(12, 28, 68, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 24px;
  padding: clamp(1.5rem, 2vw, 1.9rem);
  box-shadow: 0 32px 58px rgba(5, 15, 40, 0.55);
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.pingui-stat-card--full {
  grid-column: span 2;
}

.pingui-stat-card__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
}

.pingui-stat-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.pingui-stat-actions .btn-group {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.pingui-stat-actions .btn-group .btn {
  flex: 1 1 90px;
  white-space: nowrap;
}

.pingui-stat-card__header h3 {
  margin: 0;
  font-size: 1.15rem;
}

.pingui-stat-card__header i {
  font-size: 1.4rem;
  color: #31c4f3;
}

.pingui-stat-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.pingui-stat-empty {
  margin: 0;
  font-size: 0.95rem;
  color: rgba(245, 247, 255, 0.6);
}

.pingui-stats__footer {
  display: flex;
  justify-content: center;
}

.stats-range {
  min-width: 70px;
}

.pingui-scene--stats canvas {
  width: 100% !important;
}

.pingui-scene--followup {
  color: #f5f7ff;
  gap: clamp(1.5rem, 2vw, 2.5rem);
}

.pingui-followup__header {
  text-align: center;
  max-width: 680px;
  margin: 0 auto;
}

.pingui-followup__header p {
  margin-top: 0.75rem;
  color: rgba(245, 247, 255, 0.75);
}

.pingui-followup__grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: clamp(1.25rem, 2vw, 2rem);
}

.followup-card {
  background: rgba(12, 28, 68, 0.6);
  border-radius: 22px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: clamp(1.35rem, 2vw, 1.8rem);
  box-shadow: 0 28px 52px rgba(5, 15, 40, 0.5);
  display: flex;
  flex-direction: column;
  gap: 0.9rem;
}

.followup-card__icon {
  width: 48px;
  height: 48px;
  border-radius: 16px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.6rem;
}

.followup-card h3 {
  margin: 0;
  font-size: 1.2rem;
}

.followup-card p {
  margin: 0;
  color: rgba(245, 247, 255, 0.7);
}

.followup-card .btn {
  margin-top: auto;
}

.pingui-followup__footer {
  display: flex;
  justify-content: center;
}

.pingui-loading {
  position: fixed;
  inset: 0;
  background: rgba(7, 12, 28, 0.75);
  backdrop-filter: blur(6px);
  display: grid;
  place-items: center;
  z-index: 2000;
}

.pingui-loading__card {
  background: linear-gradient(140deg, rgba(10, 24, 60, 0.95), rgba(19, 34, 90, 0.9));
  border-radius: 20px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1.75rem 2rem;
  text-align: center;
  color: #f5f7ff;
  box-shadow: 0 40px 70px rgba(5, 15, 40, 0.65);
  min-width: 260px;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

#loadingMessage {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.pingui-loading__message--pulse {
  animation: pingui-loading-pulse 1.1s ease-in-out infinite;
}

.pingui-loading__hint {
  color: rgba(245, 247, 255, 0.75);
}

.pingui-loading__card .spinner-border {
  width: 2.5rem;
  height: 2.5rem;
}

#loadingMessageText {
  font-weight: 600;
}

#loadingCountdown.is-ticking {
  animation: countdown-pop 0.6s ease-in-out;
  display: inline-block;
}

@keyframes pingui-loading-pulse {
  0% {
    opacity: 0.6;
    transform: translateY(0);
  }
  50% {
    opacity: 1;
    transform: translateY(-2px);
  }
  100% {
    opacity: 0.6;
    transform: translateY(0);
  }
}

@keyframes countdown-pop {
  0% {
    transform: scale(1);
    opacity: 1;
  }
  50% {
    transform: scale(1.18);
    opacity: 0.9;
  }
  100% {
    transform: scale(1);
    opacity: 1;
  }
}

.ticket-clipboard {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 0.75rem;
  background: linear-gradient(135deg, rgba(49, 196, 243, 0.22), rgba(124, 141, 255, 0.18));
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.25);
  padding: 0.85rem 1.2rem;
  box-shadow: 0 24px 38px rgba(5, 15, 40, 0.45);
  overflow: hidden;
  transition: transform 0.25s ease, box-shadow 0.25s ease;
}

.ticket-clipboard::before {
  content: "";
  position: absolute;
  inset: -120% -30%;
  background: radial-gradient(circle, rgba(255, 255, 255, 0.25), transparent 65%);
  transform: rotate(18deg);
  opacity: 0;
  transition: opacity 0.35s ease;
}

.ticket-clipboard:hover {
  transform: translateY(-2px);
  box-shadow: 0 32px 52px rgba(5, 15, 40, 0.55);
}

.ticket-clipboard:hover::before {
  opacity: 1;
}

.ticket-value {
  font-size: 1.25rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  position: relative;
  z-index: 1;
}

.ticket-clipboard .btn {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  border-color: rgba(255, 255, 255, 0.4);
  color: #f5f7ff;
  position: relative;
  z-index: 1;
}

.ticket-clipboard .btn.copied {
  background: linear-gradient(135deg, rgba(91, 231, 169, 0.22), rgba(123, 229, 255, 0.18));
  border-color: rgba(91, 231, 169, 0.55);
}

.modal-content.ticket-modal {
  background: linear-gradient(165deg, rgba(10, 24, 60, 0.95), rgba(13, 34, 90, 0.92)) !important;
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: #f5f7ff;
  box-shadow: 0 38px 68px rgba(5, 15, 40, 0.65);
}

.modal-content.ticket-modal .modal-header,
.modal-content.ticket-modal .modal-footer {
  border-color: rgba(255, 255, 255, 0.1);
}

.modal-content.ticket-modal .btn-close {
  filter: invert(1);
}

.modal-content.ticket-modal .modal-footer .btn-primary {
  background: linear-gradient(135deg, #31c4f3, #7c8dff);
  border: none;
}

.modal-content.ticket-modal .btn-outline-light {
  border-color: rgba(255, 255, 255, 0.35);
  color: #f5f7ff;
}

.modal-content.ticket-modal .btn-outline-light:hover {
  background: rgba(255, 255, 255, 0.1);
}

.modal-content.ticket-modal .modal-body p {
  color: rgba(245, 247, 255, 0.9);
}

.modal-content.ticket-modal .text-white-50 {
  color: rgba(245, 247, 255, 0.6) !important;
}

.ticket-note {
  display: block;
  margin-top: 0.75rem;
  color: rgba(245, 247, 255, 0.9);
  background: linear-gradient(135deg, rgba(91, 231, 169, 0.22), rgba(123, 229, 255, 0.18));
  border: 1px solid rgba(91, 231, 169, 0.35);
  border-radius: 12px;
  padding: 0.65rem 0.85rem;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.08);
}

.ticket-note--small {
  font-size: 0.85rem;
  color: rgba(245, 247, 255, 0.6);
}

.pingui-form {
  display: flex;
  flex-direction: column;
  gap: 1.5rem;
  color: #f5f7ff;
}

.pingui-form .form-label {
  color: rgba(245, 247, 255, 0.9);
  font-weight: 500;
}

.pingui-form .form-control,
.pingui-form .form-select {
  background-color: rgba(6, 20, 52, 0.78);
  border: 1px solid rgba(255, 255, 255, 0.35);
  color: #f8fbff;
}

.pingui-form .form-control::placeholder,
.pingui-form .form-select::placeholder {
  color: rgba(245, 247, 255, 0.65);
}

.pingui-form .form-control:focus,
.pingui-form .form-select:focus {
  border-color: rgba(49, 196, 243, 0.7);
  box-shadow: 0 0 0 2px rgba(49, 196, 243, 0.25);
}

.pingui-form .form-text {
  color: rgba(245, 247, 255, 0.75);
}

[data-focus-anchor]:focus {
  outline: none;
  box-shadow: none;
}

.pingui-form__header {
  display: flex;
  align-items: center;
  gap: 1.5rem;
}

.pingui-form__avatar {
  display: flex;
  justify-content: center;
  align-items: center;
  width: 140px;
  max-width: 100%;
  padding: 0;
}

.pingui-form__avatar img {
  width: 100%;
  height: auto;
  object-fit: contain;
  filter: drop-shadow(0 18px 32px rgba(5, 15, 40, 0.45));
}

.pingui-form__intro h2 {
  margin: 0.15rem 0;
  font-size: clamp(1.85rem, 1.6rem + 0.9vw, 2.3rem);
}

.pingui-form__intro p {
  margin: 0;
  color: rgba(245, 247, 255, 0.78);
}

.pingui-form-tip {
  display: flex;
  align-items: center;
  gap: 1rem;
  background: rgba(12, 28, 68, 0.55);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 16px;
  padding: 1rem 1.25rem;
  margin-bottom: 1rem;
  box-shadow: 0 22px 36px rgba(5, 15, 40, 0.45);
}

.form-tip-icon {
  width: 42px;
  height: 42px;
  border-radius: 14px;
  background: rgba(49, 196, 243, 0.18);
  color: #31c4f3;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
}

.form-tip-title {
  font-weight: 600;
  display: block;
}

.form-tip-message {
  margin: 0;
  color: rgba(245, 247, 255, 0.75);
}

.pingui-form__actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 1rem;
}

.pingui-form__actions .action-group {
  display: flex;
  gap: 0.75rem;
}

#viewStatsBtn {
  position: relative;
  overflow: hidden;
}

#viewStatsBtn::after {
  content: "";
  position: absolute;
  inset: -120% -40%;
  background: linear-gradient(120deg, transparent, rgba(255, 255, 255, 0.25), transparent);
  transform: rotate(12deg);
  animation: shimmer 6s linear infinite;
}

.pingui-stage [aria-hidden="true"] {
  visibility: hidden;
}

.pingui-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.85rem;
}

.pingui-benefits {
  list-style: none;
  padding: 0;
  margin: 0.5rem 0 0;
  display: grid;
  gap: 0.4rem;
  font-size: 0.9rem;
  color: rgba(245, 247, 255, 0.75);
}

.pingui-benefits li {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.45rem 0.75rem;
  background: rgba(49, 196, 243, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 999px;
  backdrop-filter: blur(6px);
  box-shadow: 0 18px 30px rgba(5, 15, 40, 0.35);
  animation: benefitFade 0.6s ease both;
}

.pingui-benefits li i {
  color: #5be7a9;
  font-size: 1rem;
}

.pingui-benefits li:nth-child(2) {
  animation-delay: 0.12s;
}

.pingui-benefits li:nth-child(3) {
  animation-delay: 0.24s;
}

@keyframes floatPingui {
  0%,
  100% {
    transform: translate3d(0, -4px, 0);
  }
  50% {
    transform: translateY(-14px);
  }
}

@keyframes breatheGlow {
  0%,
  100% {
    transform: scale(1);
    opacity: 0.78;
  }
  50% {
    transform: scale(1.1);
    opacity: 0.45;
  }
}

@keyframes rotateOrbit {
  from {
    transform: rotate(0deg);
  }
  to {
    transform: rotate(360deg);
  }
}

@keyframes shimmer {
  from {
    transform: translateX(-120%) rotate(12deg);
  }
  to {
    transform: translateX(120%) rotate(12deg);
  }
}

@media (max-width: 1199.98px) {
  .pingui-hero {
    grid-template-columns: 1fr;
    text-align: center;
  }

  .pingui-visual img {
    width: min(280px, 70%);
  }

  .pingui-dialog {
    align-items: center;
  }

  .pingui-actions {
    justify-content: center;
  }

  .pingui-dashboard {
    grid-template-columns: 1fr;
    text-align: center;
  }

  .pingui-dashboard__content {
    align-items: center;
  }

  .pingui-dashboard__meta {
    justify-content: center;
  }

  .pingui-dashboard__actions {
    justify-content: center;
  }

  .pingui-form__header {
    flex-direction: column;
    text-align: center;
  }

  .pingui-stat-card--full {
    grid-column: span 1;
  }
}

@media (max-width: 767.98px) {
  .pingui-stage {
    border-radius: 20px;
    padding: 2rem 1.5rem;
  }

  .pingui-scene {
    inset: 1rem;
  }

  .pingui-service-card {
    padding: 1.5rem;
  }

  .pingui-form__actions {
    flex-direction: column;
    align-items: stretch;
  }

  .pingui-form__actions .action-group {
    width: 100%;
    justify-content: space-between;
  }

  .pingui-stat-grid {
    gap: 1.1rem;
  }

  .stats-summary-primary,
  .stats-summary-secondary {
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  }
}

@media (max-width: 575.98px) {
  .pingui-actions,
  .pingui-dashboard__actions {
    flex-direction: column;
  }

  .pingui-form__actions .action-group {
    flex-direction: column;
  }

  #viewStatsBtn::after {
    animation-duration: 4s;
  }
}

@media (max-width: 991.98px) {
  .citizen-panel {
    padding: 1.5rem;
  }
}

@media (max-width: 767.98px) {
  .citizen-panels__grid {
    gap: 1rem;
  }

  .citizen-panel__title {
    font-size: 1.4rem;
  }

  .metric-tile__value {
    font-size: 1.6rem;
  }

  .citizen-insight {
    flex-direction: column;
    align-items: flex-start;
  }

  .citizen-insight__icon {
    width: 44px;
    height: 44px;
    font-size: 1.4rem;
  }
}
@keyframes blinkCursor {
  0%,
  100% {
    opacity: 1;
  }
  50% {
    opacity: 0;
  }
}

@media (max-width: 767.98px) {
  .assistant-widget {
    grid-template-columns: 1fr;
    text-align: center;
    padding: 1.75rem;
  }

  .assistant-avatar {
    width: 110px;
    height: 110px;
    margin: 0 auto;
  }

  .assistant-dialog {
    align-items: center;
  }

  .assistant-actions {
    justify-content: center;
  }

  .assistant-actions .btn {
    width: 100%;
    justify-content: center;
  }

  .assistant-modal .assistant-stepper {
    flex-direction: column;
  }

  .assistant-modal .assistant-step {
    width: 100%;
  }
}

@media (max-width: 575.98px) {
  .assistant-modal .modal-dialog {
    margin: 0.5rem;
  }

  .assistant-modal .modal-content {
    border-radius: 18px;
  }

  .assistant-modal .modal-body {
    padding: 1.25rem;
  }
}

@media (max-width: 768px) {
  .service-status-banner {
    flex-direction: row;
    align-items: flex-start;
    gap: 1rem;
    padding: 1rem 1.1rem;
  }

  .service-status-banner__icon {
    width: 48px;
    height: 48px;
    font-size: 1.55rem;
  }

  .pingui-metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.85rem;
  }

  .service-progress {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    padding: 0.7rem;
    gap: 0.6rem;
  }

  .service-progress__step {
    gap: 0.6rem;
    padding: 0.55rem 0.6rem;
  }

  .service-progress__icon {
    width: 48px;
    height: 48px;
    font-size: 1.35rem;
  }

  .service-progress__count {
    min-width: 24px;
    height: 24px;
    font-size: 0.75rem;
    bottom: -0.35rem;
    right: -0.35rem;
  }

  .service-progress__label {
    font-size: 0.78rem;
    letter-spacing: 0.06em;
  }

  .service-progress__percent {
    font-size: 0.78rem;
  }
}

@media (max-width: 520px) {
  .service-status-banner {
    flex-direction: column;
    align-items: stretch;
    text-align: left;
  }

  .service-status-banner__icon {
    width: 100%;
    height: auto;
    padding: 0.75rem 0;
    border-radius: 16px;
    font-size: 1.8rem;
  }

  .service-status-banner__content {
    gap: 0.25rem;
  }

  .pingui-metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .service-progress {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    padding: 0.55rem;
    gap: 0.5rem;
  }

  .service-progress__step {
    padding: 0.48rem 0.5rem;
    gap: 0.5rem;
  }

  .service-progress__icon {
    width: 44px;
    height: 44px;
    font-size: 1.25rem;
  }

  .service-progress__count {
    min-width: 22px;
    height: 22px;
    font-size: 0.72rem;
    bottom: -0.3rem;
    right: -0.3rem;
  }

  .service-progress__label {
    font-size: 0.75rem;
  }

  .service-progress__percent {
    font-size: 0.72rem;
  }
}
:root {
  --pt-primary-dark: #0b1f52;
  --pt-primary: #123b94;
  --pt-primary-light: #2d5bd1;
  --pt-accent: #31c4f3;
  --pt-success: #5be7a9;
  --pt-warning: #f6c344;
  --pt-danger: #ff7878;
  --pt-surface: rgba(12, 28, 68, 0.55);
  --pt-card-bg: rgba(11, 31, 82, 0.85);
}

@keyframes auroraShift {
  0% {
    transform: translate(-30%, -20%) scale(1);
    opacity: 0.25;
  }
  50% {
    transform: translate(10%, 10%) scale(1.2);
    opacity: 0.45;
  }
  100% {
    transform: translate(-30%, -20%) scale(1);
    opacity: 0.25;
  }
}

@keyframes glowSuccess {
  0%,
  100% {
    box-shadow: 0 0 0 rgba(91, 231, 169, 0.15);
  }
  50% {
    box-shadow: 0 0 25px rgba(91, 231, 169, 0.35);
  }
}

@keyframes glowWarning {
  0%,
  100% {
    box-shadow: 0 0 0 rgba(246, 195, 68, 0.15);
  }
  50% {
    box-shadow: 0 0 25px rgba(246, 195, 68, 0.35);
  }
}

@keyframes glowDanger {
  0%,
  100% {
    box-shadow: 0 0 0 rgba(255, 120, 120, 0.15);
  }
  50% {
    box-shadow: 0 0 25px rgba(255, 120, 120, 0.35);
  }
}

body {
  min-height: 100vh;
  background: radial-gradient(circle at top left, rgba(49, 196, 243, 0.15), transparent 45%),
              radial-gradient(circle at bottom right, rgba(93, 110, 255, 0.2), transparent 55%),
              linear-gradient(135deg, #0b1f52 0%, #123b94 40%, #1e3a8a 100%);
  color: #f5f7ff;
  font-family: 'Space Grotesk', 'Segoe UI', system-ui, -apple-system, sans-serif;
  font-weight: 400;
  letter-spacing: -0.01em;
}

.navbar {
  font-family: 'Space Grotesk', 'Segoe UI', system-ui, -apple-system, sans-serif;
}

.navbar.bg-primary {
  background: linear-gradient(135deg, rgba(9, 22, 55, 0.92), rgba(35, 82, 168, 0.94));
  backdrop-filter: blur(12px);
  border-bottom: 1px solid rgba(255, 255, 255, 0.12);
}

.navbar-brand {
  font-weight: 700;
  letter-spacing: 0.5px;
}

.operations-header {
  position: relative;
  background: linear-gradient(135deg, rgba(12, 28, 68, 0.95), rgba(26, 57, 132, 0.85));
  border-radius: 22px;
  padding: 1.8rem 2rem;
  border: 1px solid rgba(49, 196, 243, 0.24);
  box-shadow: 0 30px 55px rgba(5, 15, 40, 0.45), inset 0 0 0 1px rgba(255, 255, 255, 0.08);
  overflow: hidden;
}

.operations-header::before,
.operations-header::after {
  content: "";
  position: absolute;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.25), transparent 70%);
  filter: blur(6px);
  opacity: 0.65;
}

.operations-header::before {
  width: 320px;
  height: 320px;
  top: -40%;
  left: -15%;
}

.operations-header::after {
  width: 240px;
  height: 240px;
  bottom: -35%;
  right: -10%;
}

.operations-hero {
  position: relative;
  z-index: 1;
  max-width: 420px;
}

.operations-hero h1 {
  color: #ffffff;
  text-shadow: 0 8px 24px rgba(0, 0, 0, 0.35);
}

.operations-hero p {
  color: #e5f2ff;
  font-size: 0.95rem;
}

.operations-actions {
  position: relative;
  z-index: 1;
}

.operations-actions .btn-outline-primary {
  border-color: rgba(49, 196, 243, 0.65);
  color: #e9f6ff;
  background: rgba(49, 196, 243, 0.12);
}

.operations-actions .btn-outline-primary:hover {
  background: rgba(49, 196, 243, 0.22);
  color: #ffffff;
}

.operations-actions .btn-outline-light {
  border-color: rgba(255, 255, 255, 0.7);
  color: #f6fbff;
  background: rgba(255, 255, 255, 0.18);
}

.operations-actions .btn-outline-light:hover {
  background: rgba(255, 255, 255, 0.3);
}

.nav-link {
  font-weight: 500;
}

.card-glass.chart-card {
  background: rgba(12, 28, 68, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 24px;
  box-shadow: 0 25px 45px rgba(0, 0, 0, 0.25);
  padding: 2.5rem;
  color: #f5f7ff;
  position: relative;
}

.hero-card {
  background: linear-gradient(135deg, rgba(18, 59, 148, 0.9), rgba(45, 91, 209, 0.75));
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 24px;
  box-shadow: 0 25px 45px rgba(0, 0, 0, 0.25);
  padding: 2.5rem;
  color: #f5f7ff;
  position: relative;
  overflow: hidden;
}

.hero-card::before,
.hero-card::after {
  content: "";
  position: absolute;
  width: 320px;
  height: 320px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.35), transparent 70%);
  filter: blur(4px);
  opacity: 0.35;
  z-index: 0;
  animation: auroraShift 18s ease-in-out infinite;
}

.hero-card::before {
  top: -120px;
  left: -160px;
}

.hero-card::after {
  bottom: -140px;
  right: -120px;
  animation-delay: 6s;
}

.metric-card {
  background: var(--pt-card-bg);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: 0 20px 35px rgba(5, 15, 40, 0.35);
  overflow: hidden;
  position: relative;
  transition: transform 0.25s ease, box-shadow 0.3s ease;
}

.metric-card::after {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: inherit;
  border: 1px solid rgba(255, 255, 255, 0.08);
  pointer-events: none;
}

.metric-card .icon-circle {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: rgba(255, 255, 255, 0.12);
  color: #f5f7ff;
  font-size: 1.5rem;
}

.metric-card .value {
  font-size: 2.4rem;
  font-weight: 700;
  line-height: 1;
  letter-spacing: 0.5px;
}

.metric-card:hover {
  transform: translateY(-6px);
  box-shadow: 0 28px 48px rgba(5, 15, 40, 0.45);
}

.metric-card:hover .icon-circle {
  background: rgba(49, 196, 243, 0.22);
}

.table {
  color: #f5f7ff;
}

.table thead {
  background: rgba(255, 255, 255, 0.08);
}

.table tbody tr {
  transition: transform 0.2s ease, background-color 0.2s ease;
}

.table tbody tr:hover {
  transform: translateY(-2px);
  background-color: rgba(49, 196, 243, 0.08);
}

.badge {
  font-weight: 600;
}

.status-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  border-radius: 999px;
  padding: 0.4rem 1.1rem;
  font-weight: 600;
  letter-spacing: 0.5px;
  text-transform: uppercase;
  border: 1px solid rgba(255, 255, 255, 0.15);
  position: relative;
  z-index: 1;
}

.status-chip .dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.9);
  box-shadow: 0 0 8px rgba(255, 255, 255, 0.5);
}

.status-chip--success {
  background: linear-gradient(135deg, rgba(25, 149, 110, 0.8), rgba(91, 231, 169, 0.65));
  animation: glowSuccess 4s ease-in-out infinite;
}

.status-chip--warning {
  background: linear-gradient(135deg, rgba(180, 122, 9, 0.8), rgba(246, 195, 68, 0.65));
  animation: glowWarning 4s ease-in-out infinite;
}

.status-chip--danger {
  background: linear-gradient(135deg, rgba(168, 30, 48, 0.8), rgba(255, 120, 120, 0.65));
  animation: glowDanger 4s ease-in-out infinite;
}

.status-legend {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-top: 1.25rem;
}

.status-legend .legend-item {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  font-size: 0.85rem;
  opacity: 0.75;
}

.status-legend .legend-dot {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  display: inline-block;
}

.status-legend .legend-dot.success {
  background: var(--pt-success);
}

.status-legend .legend-dot.warning {
  background: var(--pt-warning);
}

.status-legend .legend-dot.danger {
  background: var(--pt-danger);
}

.badge-status {
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.16);
}

.progress {
  background: rgba(255, 255, 255, 0.12);
  border-radius: 999px;
  height: 0.7rem;
}

.progress-bar {
  background: linear-gradient(90deg, var(--pt-accent), var(--pt-primary-light));
}

.section-title {
  font-weight: 700;
  letter-spacing: 0.4px;
}

.card-glass {
  background: var(--pt-card-bg);
  border-radius: 20px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: 0 18px 40px rgba(0, 0, 0, 0.35);
  transition: transform 0.25s ease, box-shadow 0.3s ease, border-color 0.3s ease;
}

.card-glass:hover {
  transform: translateY(-6px);
  box-shadow: 0 26px 48px rgba(0, 0, 0, 0.45);
  border-color: rgba(49, 196, 243, 0.35);
}

.timeline {
  position: relative;
  padding-left: 1.5rem;
}

.timeline::before {
  content: "";
  position: absolute;
  top: 0.2rem;
  bottom: 0;
  left: 0.55rem;
  width: 2px;
  background: linear-gradient(180deg, var(--pt-accent), transparent);
}

.timeline-item {
  position: relative;
  padding-bottom: 1.2rem;
  margin-left: 0.6rem;
}

.timeline-item::before {
  content: "";
  position: absolute;
  left: -1.1rem;
  top: 0.1rem;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  border: 2px solid var(--pt-accent);
  background: var(--pt-primary-dark);
}

.timeline-item:last-child {
  padding-bottom: 0;
}

.timeline-item.active h3 {
  color: var(--pt-accent);
}

.timeline-item.active::before {
  background: var(--pt-accent);
  border-color: rgba(49, 196, 243, 0.65);
  box-shadow: 0 0 18px rgba(49, 196, 243, 0.35);
}

.insight-card {
  background: rgba(12, 28, 68, 0.6);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  padding: 1.6rem;
  height: 100%;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  position: relative;
  overflow: hidden;
}

.insight-card::before {
  content: "";
  position: absolute;
  inset: -30% auto auto -20%;
  width: 220px;
  height: 220px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.25), transparent 65%);
  opacity: 0.7;
  filter: blur(8px);
}

.insight-card .display-6 {
  position: relative;
  z-index: 1;
  color: #ffffff;
}

.insight-card p {
  position: relative;
  z-index: 1;
  color: rgba(255, 255, 255, 0.7);
}

.highlight-card {
  background: rgba(12, 28, 68, 0.75);
  border-radius: 18px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  padding: 1.5rem;
  height: 100%;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  transition: transform 0.25s ease, box-shadow 0.3s ease;
}

.highlight-card:hover {
  transform: translateY(-6px);
  box-shadow: 0 28px 48px rgba(5, 15, 40, 0.45);
}

.highlight-card .icon-circle {
  background: rgba(255, 255, 255, 0.12);
  color: #f5f7ff;
  font-size: 1.4rem;
  width: 48px;
  height: 48px;
}

.highlight-card .display-6 {
  color: #f5f7ff;
}

.highlight-card p {
  color: rgba(255, 255, 255, 0.7);
}

.highlight-card .highlight-refresh {
  color: rgba(255, 255, 255, 0.8);
  transition: transform 0.2s ease, color 0.2s ease;
}

.highlight-card .highlight-refresh:hover {
  color: var(--pt-accent);
  transform: rotate(20deg);
}

.trend-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.75rem;
  font-weight: 600;
  padding: 0.25rem 0.6rem;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.1);
}

.trend-badge.trend-up {
  color: var(--pt-success);
}

.trend-badge.trend-down {
  color: var(--pt-danger);
}

.export-card {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  background: linear-gradient(135deg, rgba(12, 32, 86, 0.88), rgba(14, 52, 132, 0.78));
}

.btn-group .btn-outline-light.active,
.btn-group .btn-outline-light:hover,
.btn-group .btn-outline-light:focus {
  background: rgba(49, 196, 243, 0.2);
  border-color: rgba(49, 196, 243, 0.7);
  color: #f5f7ff;
}

.btn-primary {
  background: linear-gradient(135deg, var(--pt-primary-light), var(--pt-accent));
  border: none;
  box-shadow: 0 12px 24px rgba(45, 91, 209, 0.35);
}

.btn-outline-primary {
  color: var(--pt-accent);
  border-color: rgba(49, 196, 243, 0.55);
}

.kanban-board {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 1.5rem;
}

.kanban-column {
  background: rgba(11, 24, 64, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 18px;
  padding: 1.2rem;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.05), 0 18px 36px rgba(8, 15, 40, 0.35);
  display: flex;
  flex-direction: column;
  min-height: 420px;
}

.kanban-column-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1rem;
  padding-bottom: 0.75rem;
  border-bottom: 1px dashed rgba(255, 255, 255, 0.08);
}

.kanban-column-header .badge {
  font-size: 0.85rem;
  padding: 0.35rem 0.6rem;
  border-radius: 999px;
  background: rgba(49, 196, 243, 0.18);
  color: var(--pt-accent);
}

.kanban-cards {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  flex: 1;
}

.kanban-card {
  background: linear-gradient(135deg, rgba(21, 36, 88, 0.9), rgba(35, 63, 140, 0.75));
  border-radius: 16px;
  padding: 1rem;
  border: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: 0 18px 42px rgba(0, 0, 0, 0.35);
  cursor: grab;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.kanban-card:active {
  cursor: grabbing;
}

.kanban-card:hover {
  transform: translateY(-4px);
  box-shadow: 0 26px 50px rgba(7, 15, 38, 0.45);
}

.kanban-card .ticket {
  font-weight: 600;
  font-size: 0.95rem;
  letter-spacing: 0.02em;
  color: #f7fbff;
}

.kanban-card .meta {
  font-size: 0.8rem;
  color: #e3efff;
}

.kanban-card .labels {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  margin-top: 0.75rem;
}

.kanban-card .labels span {
  font-size: 0.7rem;
  font-weight: 600;
  padding: 0.25rem 0.55rem;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.22);
  color: rgba(9, 20, 45, 0.92);
}

.kanban-card.sla-alert {
  border-color: rgba(255, 99, 132, 0.75);
  box-shadow: 0 22px 46px rgba(255, 99, 132, 0.27);
}

.sla-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  background: rgba(255, 99, 132, 0.18);
  color: #ff6b8a;
  padding: 0.25rem 0.6rem;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 600;
}

.board-empty {
  flex: 1;
  display: grid;
  place-items: center;
  text-align: center;
  color: #ddeaff;
  font-size: 0.9rem;
  border: 1px dashed rgba(255, 255, 255, 0.24);
  border-radius: 14px;
  padding: 1.5rem;
}

.operations-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 1rem;
  align-items: center;
  margin-bottom: 2rem;
}

.operations-toolbar .summary-card {
  background: linear-gradient(145deg, rgba(10, 23, 58, 0.92), rgba(22, 46, 102, 0.88));
  border-radius: 18px;
  border: 1px solid rgba(49, 196, 243, 0.22);
  padding: 1.25rem 1.4rem;
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
  flex: 1 1 200px;
  box-shadow: 0 24px 48px rgba(5, 15, 40, 0.45), inset 0 0 0 1px rgba(255, 255, 255, 0.06);
  position: relative;
  overflow: hidden;
}

.operations-toolbar .summary-card::before {
  content: "";
  position: absolute;
  inset: -40% auto auto -20%;
  width: 180px;
  height: 180px;
  background: radial-gradient(circle, rgba(49, 196, 243, 0.24), transparent 70%);
  opacity: 0.65;
  filter: blur(6px);
}

.operations-toolbar .summary-card header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  position: relative;
  z-index: 1;
}

.operations-toolbar .summary-card h6 {
  font-size: 0.9rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #e7f3ff;
}

.operations-toolbar .summary-card header i {
  font-size: 1.4rem;
  color: var(--pt-accent);
}

.operations-toolbar .summary-card .value {
  font-size: 2.25rem;
  font-weight: 700;
  color: #ffffff;
  position: relative;
  z-index: 1;
}

.operations-toolbar .summary-card .trend {
  font-size: 0.8rem;
  color: #d9e9ff;
  position: relative;
  z-index: 1;
}

.sla-alerts-panel {
  background: rgba(255, 99, 132, 0.08);
  border: 1px solid rgba(255, 99, 132, 0.25);
  border-radius: 16px;
  padding: 1rem;
  margin-top: 1.5rem;
}

.sla-alerts-panel h6 {
  font-size: 0.95rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  color: #ff6b8a;
  margin-bottom: 1rem;
}

.sla-alerts-panel ul {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  gap: 0.6rem;
}

.sla-alerts-panel li {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 0.65rem 0.85rem;
  border-radius: 10px;
  background: rgba(255, 99, 132, 0.08);
  color: rgba(255, 255, 255, 0.85);
  font-size: 0.85rem;
}

.operator-offcanvas {
  background: linear-gradient(160deg, #0b1f52 0%, #142b6f 55%, #1c3c93 100%);
  color: #f5f7ff;
}

.operator-offcanvas .offcanvas-header,
.operator-offcanvas .offcanvas-footer {
  background: rgba(6, 18, 50, 0.55);
  border-color: rgba(255, 255, 255, 0.12);
}

.operator-offcanvas .offcanvas-title,
.operator-offcanvas .badge {
  color: #f7fbff;
}

.operator-offcanvas .form-label,
.operator-offcanvas p,
.operator-offcanvas small,
.operator-offcanvas .actor,
.operator-offcanvas .message,
.operator-offcanvas .timestamp {
  color: rgba(255, 255, 255, 0.88);
}

.operator-offcanvas .text-muted {
  color: #d8e6ff !important;
}

.operator-offcanvas .operator-select,
.operator-offcanvas textarea {
  background: rgba(12, 24, 60, 0.92);
  border-color: rgba(255, 255, 255, 0.18);
  color: #f7fbff;
}

.operator-offcanvas .offcanvas-body {
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
}

.timeline-list {
  list-style: none;
  padding-left: 0;
  margin: 0;
  border-left: 2px solid rgba(255, 255, 255, 0.08);
  padding-left: 1rem;
  display: grid;
  gap: 1rem;
}

.timeline-item {
  position: relative;
}

.timeline-item::before {
  content: "";
  position: absolute;
  width: 10px;
  height: 10px;
  background: var(--pt-accent);
  border-radius: 50%;
  left: -1.55rem;
  top: 0.35rem;
  box-shadow: 0 0 0 4px rgba(49, 196, 243, 0.18);
}

.timeline-item .timestamp {
  font-size: 0.72rem;
  color: rgba(255, 255, 255, 0.55);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 0.25rem;
}

.timeline-item .message {
  font-size: 0.85rem;
  color: rgba(255, 255, 255, 0.85);
}

.timeline-item .actor {
  font-size: 0.75rem;
  color: rgba(255, 255, 255, 0.6);
}

.note-form textarea {
  background: rgba(12, 24, 60, 0.85);
  border: 1px solid rgba(49, 196, 243, 0.2);
  border-radius: 14px;
  color: #f7fbff;
}

.note-form textarea:focus {
  outline: none;
  box-shadow: 0 0 0 2px rgba(49, 196, 243, 0.35);
}

.operator-select {
  background: rgba(12, 24, 60, 0.85);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 12px;
  color: #f7fbff;
}

.operator-select:focus {
  outline: none;
  box-shadow: 0 0 0 2px rgba(91, 231, 169, 0.28);
}

.offcanvas-header {
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.offcanvas-footer {
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  padding-top: 1rem;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

@media (max-width: 576px) {
  .kanban-board {
    grid-template-columns: 1fr;
  }

  .operations-toolbar {
    flex-direction: column;
  }
}

.btn-outline-primary:hover {
  background: rgba(49, 196, 243, 0.15);
  color: #f5f7ff;
}

.form-label {
  color: rgba(245, 247, 255, 0.85);
}

.form-control,
.form-control:focus,
.form-select {
  background: rgba(12, 28, 68, 0.6);
  border: 1px solid rgba(255, 255, 255, 0.18);
  color: #f5f7ff;
}

.form-control::placeholder {
  color: rgba(245, 247, 255, 0.4);
}

.alert {
  background: rgba(245, 247, 255, 0.12);
  border: 1px solid rgba(245, 247, 255, 0.18);
  color: #f5f7ff;
}

.alert .btn-close {
  filter: invert(1);
}

.filter-pill {
  border: 1px solid rgba(255, 255, 255, 0.2);
  background: transparent;
  color: #f5f7ff;
  padding: 0.45rem 1.25rem;
  border-radius: 999px;
  font-size: 0.85rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  transition: all 0.25s ease;
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
}

.filter-pill.active,
.filter-pill:hover {
  background: var(--pt-accent);
  color: #0b1f52;
  border-color: transparent;
}

.mobile-action-bar {
  position: sticky;
  bottom: 0;
  left: 0;
  right: 0;
  background: rgba(11, 31, 82, 0.9);
  backdrop-filter: blur(12px);
  padding: 1rem;
  border-top: 1px solid rgba(255, 255, 255, 0.12);
  right: 1.5rem;
  z-index: 1050;
  display: none;
}

.mobile-action-bar .btn {
  border-radius: 999px;
  padding: 0.9rem 1.5rem;
  box-shadow: 0 18px 35px rgba(18, 59, 148, 0.45);
}

.telefonia-hero {
  position: relative;
  overflow: hidden;
}

.telefonia-hero__header {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 2rem;
  margin-bottom: 2rem;
}

.telefonia-hero__intro {
  max-width: 520px;
}

.telefonia-hero__intro p {
  color: rgba(245, 247, 255, 0.8);
  font-size: 1.05rem;
}

.telefonia-hero__status {
  min-width: 220px;
}

.telefonia-hero__status-detail {
  color: rgba(245, 247, 255, 0.78);
}

.telefonia-hero .hero-stats {
  display: flex;
  flex-wrap: wrap;
  gap: 1.5rem;
}

.telefonia-hero .hero-stat {
  display: inline-flex;
  align-items: center;
  gap: 1rem;
  padding: 0.75rem 1.25rem;
  border-radius: 16px;
  background: rgba(11, 31, 82, 0.55);
  border: 1px solid rgba(255, 255, 255, 0.1);
  backdrop-filter: blur(8px);
}

.telefonia-hero .hero-stat .label {
  display: block;
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 247, 255, 0.65);
}

.telefonia-hero .hero-stat .value {
  font-size: 1.4rem;
  font-weight: 700;
  color: #f5f7ff;
}

.telefonia-hero__metrics {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
  margin-bottom: 1.8rem;
}

.telefonia-hero .hero-meta {
  color: rgba(245, 247, 255, 0.78);
}

.telefonia-hero .hero-actions {
  margin-top: 1.5rem;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  border-top: 1px solid rgba(255, 255, 255, 0.12);
  padding-top: 1.5rem;
}

.telefonia-hero__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  border-top: 1px solid rgba(255, 255, 255, 0.12);
  padding-top: 1.5rem;
}

.telefonia-hero .filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
}

.telefonia-hero__filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
}

.hero-badge {
  background: rgba(255, 255, 255, 0.16);
  color: #f5f7ff;
  letter-spacing: 0.08em;
}

.chart-card canvas {
  width: 100% !important;
}

@media (max-width: 991.98px) {
  .hero-card {
    padding: 2rem;
  }

  .hero-card .display-5 {
    font-size: 2.1rem;
  }

  .metric-card .value {
    font-size: 2rem;
  }

  #statusFilters {
    width: 100%;
    gap: 0.6rem;
  }
}

@media (max-width: 767.98px) {
  body {
    padding-bottom: 5.5rem;
  }

  .hero-card {
    padding: 1.8rem;
  }

  .hero-card .btn-lg {
    width: 100%;
  }

  .metric-card {
    padding: 1.5rem !important;
  }

  .row.g-4 > [class*="col-"] {
    margin-bottom: 1.2rem;
  }

  .card-glass {
    padding: 1.5rem;
  }

  .table.align-middle thead {
    display: none;
  }

  .table.align-middle tbody tr {
    display: block;
    margin-bottom: 1rem;
    padding: 1.2rem;
    background: rgba(12, 28, 68, 0.65);
    border-radius: 16px;
    border: 1px solid rgba(255, 255, 255, 0.12);
  }

  .table.align-middle tbody td {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.4rem 0;
  }

  .table.align-middle tbody td::before {
    content: attr(data-label);
    font-weight: 600;
    color: rgba(245, 247, 255, 0.65);
    margin-right: 0.75rem;
  }

  .table.align-middle tbody td.text-end {
    justify-content: flex-start;
  }

  .mobile-action-bar {
    display: block;
  }

  .status-legend {
    justify-content: center;
  }
}